Homelessness Support Advocate

Indigo Junction's Karnany Engagement Hub delivers a range of services, supporting street-present people and those directly affected by crises; by providing access to safe, professional and culturally secure spaces and services.

We are seeking a Fulltime Homelessness Support Advocate to Join the Team.

Social, Community, Home Care and Disability Services Industry Award 2010

Social & Community Services - Level 4

Fixed Term Contract - to 30 June 2027

Midland, WA

The aims of this role are:

• To provide the first point of service contact and triage support to individuals and families accessing the Karnany Engagement Hub who are at risk or are experiencing homelessness.

• Conduct vulnerability assessments with families and individuals and provide wrap around support, referrals and advocacy for clients experiencing homelessness.

• Engage in short term case management with a focus on connecting clients and families with services that respond to their immediate and long-term accommodation needs with the aim of reducing homelessness.

• Broker relevant internal and external services that respond to the clienteles presenting issues, including mental health, housing and AOD services.

• Build the capacity of individuals and families with focus on life skill development and long-term self-efficacy.

• Oversee the operations of internal supports that respond to individuals and family's immediate crisis and needs.

• Connect and collaborate with stakeholders and sector networks that respond to the needs of the client groups.

• Implement procedures and maintain data collection for Indigo Junction contract requirements.

• Operate in accordance with the Indigo Junction Policies and Procedures Manual.

• Operate within the Indigo Junction Staff Code of Conduct.

• Operate in accordance with CPFS Service Standards and funding contract requirements.

• Work within the Indigo Junction case management model, reporting to the Karnany Engagement Hub Manager

• Other duties as directed by the senior staff

• Work within Indigo Junction's Trauma Informed Care framework (training and education provided for new staff).

• Provide triage and support to individuals and families accessing the Karnany Engagement Hub.

• Provide one-on-one short-term casework services to assist clients.

• Provide informal counselling/emotional support to clients.

• Assist with the delivery of client individual and group living skills programs.

• Provide information, advocacy and referral services for clients, and provide practical support for them to access those services.

• Provide practical support to clients with a focus on homeless people sleeping rough to access internal facilities and resources that respond to immediate crisis and basic need.

• Maintain quality data as required by Indigo Junction IT and records management systems.

Key Duties and Responsibilities:

Organisational

• Operate in accordance with the Indigo Junction Policies and Procedures Manual.

• Operate within the Indigo Junction Staff Code of Conduct.

• Operate in accordance with CPFS Service Standards and funding contract requirements.

• Work within the Indigo Junction case management model, reporting to the Karnany Engagement Hub Manager

• Other duties as directed by the senior staff.

Client Services

• Work within Indigo Junction's Trauma Informed Care framework (training and education provided for new staff).

• Provide triage and support to individuals and families accessing the Karnany Engagement Hub.

• Provide one-on-one short-term casework services to assist clients.

• Provide informal counselling/emotional support to clients.

• Assist with the delivery of client individual and group living skills programs.

• Provide information, advocacy and referral services for clients, and provide practical support for them to access those services.

• Provide practical support to clients with a focus on homeless people sleeping rough to access internal facilities and resources that respond to immediate crisis and basic need.

• Maintain quality data as required by Indigo Junction IT and records management systems.

Qualifications and/or training and/or license's:

• A tertiary qualification in a relevant human services area and at least 3 years appropriate experience; or demonstrate equivalent.

Experience and knowledge:

• Sound understanding of the principles of Trauma Informed Care.

• Experience and demonstrate competence in working with people in crisis.

• A commitment to the notion of empowerment and self-determination.

• Understanding of the cultural and social factors of homelessness and other crisis.

• Experience in a case management approach with an understanding of professional boundaries in relation to client work.

• Experience in providing advocacy and referral.

• Knowledge of community and government resources.

• Cultural competence and experience working with people from diverse backgrounds.

• Experience in responding to alcohol and drug problems.

Skills and Attributes:

• High level of interpersonal skills.

• High level communications skills, both written and oral.

• High level negotiations and advocacy skills.

• Sound self-management, time management and organisational skills.

• Computing skills in word processing, spreadsheets and database.

Training and/or License's and/or clearances:

• Current 'C' class driver's licence.

• Current National Police Clearance.

• Working With Children Clearance.

• First Aid Certificate (or willingness to obtain one).

Do you want to know more? Please contact Krystle on

We look forward to hearing from you