Process Improvement Manager

14 hours ago

Greater Brisbane Area, Australia Super Retail Group Full time $120,000 - $180,000 per year

We're looking for a Process Improvement Manager who thrives on untangling complexity and shaping smarter, future-ready ways of working. This isn't just about "process" – it's about transforming how our business operates, influencing leaders at the highest levels, and embedding improvements that last.

What You'll Do

  • Lead Game-Changing Initiatives – Partner with executives, senior leaders, and SMEs to design and embed new operating models that drive group-wide transformation.
  • Turn Ambiguity into Action – Break down big, complex challenges into clear, structured, value-driven solutions.
  • Reimagine the Way We Work – Redesign processes with a sharp focus on customer experience, powered by data, insight, and design thinking.
  • Influence at the Top – Build credibility, present with impact, and shape decision-making across senior leadership.
  • Build Capability – Lift continuous improvement skills across SRG by coaching and enabling leaders with process excellence tools and mindsets.

What You'll Bring

  • 5+ years' experience in strategic improvement, operational redesign, or transformation.
  • Strong background in turning strategy into execution and delivering real outcomes.
  • A practical approach to automation – using it to enhance, not disguise, processes.
  • Comfort with ambiguity and the ability to create clarity under pressure.
  • Confidence influencing senior stakeholders on complex or sensitive topics.
  • Hands-on experience leading cross-functional change initiatives.

Bonus Points For…

  • Consulting or operations-focused experience.
  • Retail or FMCG background.
  • Knowledge of back-office/shared services.
  • Skills in Lean Six Sigma, Agile, Design Thinking, or Service Design.
  • Data fluency with Power BI, Excel, and data-led decision making.

Why Join Us?

  • Redesign the Engine, Not Just Tune It – Play a role in shaping how our organisation operates, not just tweaking at the edges.
  • Make a Real Impact – Deliver improvements that benefit our teams and customers every day.
  • Work Shoulder-to-Shoulder with Leaders – Collaborate directly with senior executives on high-profile, business-critical initiatives.
  • Be Part of a Bold, Curious Culture – Bring your ideas, challenge the status quo, and thrive in an environment that values innovation.

Let's Redefine Work. Together.

If you're ready to bring your improvement mindset to high-level strategic challenges—and you thrive in fast-paced, evolving environments—we'd love to hear from you.

Apply now and help us build the future of SRG, one smart solution at a time.

Our Culture of Inclusion:
At Super Retail Group, we're proud to be an equal opportunity employer. We value diversity and inclusion and know the strength it brings to our team and customer experience.

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