Senior Process Improvement Specialist

Closing date: EOD 17th October 2025 (please note shortlisting and interviews may commence prior to closing date so don’t delay: apply now)

Position Description: PD Senior Process Improvement Specialist

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

We're growing our Lean Six Sigma Black Belt workforce. Are you ready to join us in this exciting expansion?

It starts here. With Bendigo Bank… and you.

Bendigo Bank seeks a highly accomplished Senior Process Improvement Specialist to lead and deliver significant improvements across the organisation. This pivotal role demands a proven leader with Lean Six Sigma Black Belt expertise to spearhead complex, enterprise-wide initiatives.

You will be responsible for end-to-end process design and re-engineering, driving measurable gains in efficiency, cost reduction, customer experience enhancement, and risk mitigation. This includes championing a culture of continuous improvement and leveraging advanced analytics and AI solutions to optimise processes.

You will work closely with senior leaders and executives, influencing strategy and reporting on progress. Success in this role requires experience leading complex, cross-functional projects, ideally within the financial services industry.

Expertise in leveraging AI solutions for process design and improvement is highly regarded. This is a high-impact role for a strategic process improvement specialist who thrives in a challenging, fast-paced environment.

Key responsibilities:

- Lead end-to-end process design and re-engineering projects utilising your Lean Six Sigma Black Belt expertise.
- Mentor and coach process improvement specialists and business SMEs in Lean Six Sigma practices.
- Champion a culture of continuous improvement and data-driven decision-making.
- Collaborate with senior leaders and executives, influencing strategy and reporting on progress.
- Leverage advanced analytics and AI solutions to optimise processes.

To succeed in this role, we’d love you to have:

- Lean Six Sigma Black Belt Certification: This is essential.
- Proven Project Leadership: Showcase your success in leading and delivering cross-functional projects of significant complexity within a large organisation.
- Financial Services / Heavily Regulated Industries: Highlight your knowledge of relevant regulatory requirements and risk management frameworks.
- Exceptional Leadership and Communication: Articulate your abilities to effectively communicate complex information to diverse audiences, influence stakeholders at all levels, and build consensus around process improvement initiatives.
- Advanced Analytics & AI Expertise: Highlight any experience you have leveraging AI solutions to enhance process optimisation and decision-making.
- Human-Centred Design: If you possess Human-Centred Design certification, highlight your understanding and experience with this approach to process improvement.

We offer flexible work options that put our people first and a hybrid model of minimum 60% on-site attendance based at any of our Head Office Locations.

This role is a Full-time (76 hours per fortnight) 12 Month Contract.

So, why work for us?

With over 2.9 million customers, we are one of Australia’s largest retail banks with a vision our purpose – ‘to feed into the prosperity of our customers and communities, not off it’.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business.

Our perks and benefits:

- We support ongoing development, with the potential for a portion of education fees being reimbursed by the bank.
- We have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling.

We are committed to responding to all candidates, regardless of the outcome of your application.

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