Senior Process Improvement Engineer

In this role, the Senior Process Improvement Engineer will be responsible for process discovery, improvement opportunity identification, future state design and implementation of prioritised opportunities in partnership with business units and other stakeholders. This includes data analysis, stakeholder management, diagnostic, process design and re-engineering, benefit management and providing input int scoping & business case development.

Responsibilities

Commercial & Strategic Priorities

• Perform diagnostic & assessment of current state business processes, workflows and operational systems to identify inefficiencies, bottlenecks, and opportunities for improvement. Methods can also include utilising Signavio capabilities for analytics and future state design (e.g. process intelligence, process insights, customer journey, etc.)
• May be required to develop and maintain process models according to enterprise standard
• Responsible for the end-to-end delivery of assigned initiatives, including scoping, business case development, stakeholder management, process design/re-engineering, benefits management, process modelling according to enterprise standard, partnering with cross-functional teams to implement improvements.
• Maintain awareness of current and emerging methodologies and best practices, including automation technologies such as RPA, RDA, Conversational AI, Low Code/ No Code, Generative AI
• Identifies new opportunities and works with internal/external stakeholders to translate this into value

Financial (e.g., budget expenditure, revenue, lending authority, profit targets etc.)

• Contribute to commercial outcomes and manages the expenditure and benefits realisation
• Ensure alignment to budget and expenditure that supports the enterprise profit objectives

Customer & Innovation

• Deliver initiatives for continuous improvement and innovation
• Identify and implement local and national changes to improve service performance and customer experience
• Engage in a wide range of continuous improvement initiatives, applying improvement techniques to automated, semi-automated and completely manual processes across the operating network.
• Believes in the principle of One Team and puts the customer and the Enterprise ahead of own agenda in words and actions
• Actively collaborate with business leads to identify, and implement innovative solutions to achieve business challenges / opportunities

People, Safety & Community

• Support sites to implement and take ownership of changes to their work practices
• Foster a culture of continuous improvement
• Support others to apply process modelling standard
• Foster a culture within the Function that fosters the One Client approach, focuses on safety & wellbeing, and puts the customer at the forefront of all activities and decisions

Minimum Qualifications

• More than 5 years of experience implementing continuous improvement processes within a labour-intensive, Industrialized workforce.
• More than 5 years of demonstrable experience in problem solving and analytical skills, including the application of DMAIC principles to improvement initiatives.
• Min of 3 years of process modelling experience using process modelling tools such as Signavio and applying BPMN 2.0 standard.
• Strong commitment to safety, backed by a practical understanding of ergonomics and Functional Safety principles.
• Track record of delivering on time.
• Experience in running and facilitating workshops in person and virtually.
• Strong interpersonal and negotiation skills to influence and achieve buy-in from diverse stakeholders.
• Demonstrated experience in establishing and maintaining quality working relationships with team members at all levels in the organisation in order to understand end to end processes.
• There will be considerable pressure on this role to attempt to address many priorities simultaneously. Effective prioritisation through strong stakeholder relationships is critical.
• Formal certification in Lean Six Sigma Green Belt

Preferred Qualifications/ Skills

• Knowledge of Australian and international standards relevant to design, implementation and operation of equipment
• Familiarity with the transport and logistics industry will be highly valued
• Data analytical skills, including experience using SQL (BigQuery), Python, Looker, Tableu and PowerBI.
• Qualifications in Industrial, mechanical, manufacturing, systems engineering, or related fields.
• Understanding of BPMN 2.0 standard and experience in process modelling tools (Signavio experience preferred)
• Formal certification in Lean Six Sigma Black Belt