Broker Services Officer

2 weeks ago

Perth, Western Australia Australian Finance Group Full time $60,000 - $80,000 per year

Your New Role

We have a great opportunity for a  Broker Services Officerto join our team, to help us build and maintain strong business relationships with our Brokers.

Come and work with one of Australia's largest financial services companies, where your contribution is valued, and you are not just a number.

The main duties that our Broker Support Officers are responsible for include:

  • Providing support via telephone, email and online chat for all requests members raise in relation to the AFG CRM, third party lodgement systems, and general AFG systems and services support.
  • Scenario and training support for AFG members to assist them with lodgement of their loan applications.
  • Liaising with Partnership Managers and State Offices, where necessary, to communicate information that is important to the member's business relationship with AFG.
  • Using analysis and problem-solving techniques to thoroughly investigate Service Requests.
  • Liaising with internal staff and third parties, where required to communicate information or escalate issues.
  • Member user account maintenance and updates.
  • Attending and actively participating in Team Meetings.
  • Assisting in development of support documentation.

Who Are You

You will be an enthusiastic and customer focused individual with strong interpersonal and written communication skills. You will have the ability to relate and communicate with users with varying degrees of computer literacy and coach them through any issues.

You will also have:

  • Strong experience in Corporate Customer Service roles, preferably in communicating with parties over the telephone and via email.
  • A high level of Computer Literacy.
  • Experience in using Microsoft Windows Operating Systems, Web browsers and Office suites.
  • Experience in using CRM systems (Siebel preferred), Anti-Virus and Security software and Remote connection software.
  • Apply Online Knowledge (desirable)
  • Previous systems support experience or software support experience (desirable).
  • Broad financial services industry experience, preferably with an understanding of the loan application process (desirable).

About AFG

Australian Finance Group (ASX:AFG) is one of Australia's largest mortgage broking groups, founded back in 1994 and now employing 300+ staff across Australia. As a category leader, AFG has some 4,000 finance brokers in its network with access to over 10,000 financial products from more than 80 of Australia's leading lenders.

Through our broker network, AFG processes around one in 10 of all Australian residential mortgages and manages over $214 billion in residential and commercial finance.

In addition to our broker network, AFG has a rapidly growing home loan business, and an expanding footprint in the provision of business lending solutions.

At AFG our purpose is to create a fairer financial future for all. Our business prides itself its innovative, entrepreneurial and collaborative culture, which is underpinned by our values of integrity, accountability, customer-centric and team player (IACT). Our teams are intricately engaged across the business, and we encourage people with ideas and a willingness to learn to join us.

AFG is committed to our culture. We provide an inclusive workplace where all are welcomed and recognised for their unique ability, regardless of gender, race, religion, disability, orientation, or other identity attribute.

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