Broker Support Officer

2 days ago

Perth, Western Australia PictureWealth Full time $60,000 - $90,000 per year

Broker Support Officer – PictureWealth (Perth | Full-Time)
Power the Engine Behind Smarter Lending
Are you a detail-oriented admin superstar or client services professional looking to build a career in finance? Passionate about providing exceptional service and operational support?

Join PictureWealth Finance — our newly launched lending division — and become a key part of a growing team that's changing how Australians experience lending. With a strong internal referral network, tech-powered systems, and a people-first culture, this is your chance to thrive in a role that keeps lending efficient, compliant, and client-friendly.

Why join us?

  • Be the Backbone of the Lending Process – Support Mortgage Brokers to deliver fast, smooth, and compliant outcomes for clients.
  • Great Location – Our Perth HQ is just a short walk from Perth Station, making your commute a breeze.
  • Supportive Team Culture – Be part of a friendly, inclusive team that values collaboration, respect and your contribution.
  • Flexibility That Works – Enjoy hybrid working options designed to support your lifestyle and wellbeing.
  • Perks That Matter – Access to an Employee Assistance Program for you and your immediate family, plus free fruit, tea, coffee and snacks in the office.
  • Social & Connected – Regular events to build connections across the organisation and celebrate wins together.
  • Learn and Grow – Full training provided, plus ongoing support to help you succeed and build your career in financial services.
  • Smart Tools and Great People – Use AI-powered systems and proven processes to get the job done well.

Your Role

  • Provide end-to-end support on loan applications – from documentation prep and lender follow-ups to post-settlement care.
  • Liaise with clients, brokers, lenders and internal teams to keep everything on track.
  • Maintain compliance, system accuracy, and up-to-date client records.
  • Contribute to improving processes and delivering an exceptional client experience.

About You

  • Prior experience in lending admin, financial services, or client services is highly valued.
  • Experience using AFG systems and tools is highly desirable
  • Strong attention to detail and organisational skills.
  • Confident communicator with a can-do attitude.
  • Thrives in a fast-paced, team-oriented environment.
  • Tech-savvy and comfortable learning new systems (CRM, document portals, lender platforms).

About PictureWealth
With over 40,000 clients nationwide, PictureWealth is one of Australia's fastest-growing financial wellbeing companies. We combine innovation with a human touch, offering a supportive environment where your work truly matters — and your career can grow.

Apply Now
Ready to support smarter lending and be part of a growing team that's going places?

Apply now or contact Amy Hodgson, National Head of Lending, at for a confidential chat.

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