Customer Support Officer

2 days ago

Melbourne, Victoria, Australia Pinstripe Recruitment Full time $60,000 - $80,000 per year

(Work-From-Home - Start Immediately) (this is a casual role- please see details below)

Are you based around in Melbourne and looking for a role with real flexibility, meaningful work, and competitive hourly pay?

Our client who is a national loss adjusting firm is seeking a Customer Support Officer (Claims) to join their operations – working remotely — helping customers with utility-related claims on behalf of a local utilities' provider.

What You'll Be Doing

  • Be "on call" for a 2-week rostered period, handling inbound customer calls from the Utility Contractors, 24/7 via a dedicated mobile phone when an incident occurs.

· Work with existing team members who have been managing the account for several years

  • Work collaboratively with field teams, contractors, restorers, and customers to manage incident response
  • Use your problem-solving skills to triage, facilitate, communicate, escalate, and resolve issues
  • Administer case recording, documentation, follow-ups, and stakeholder updates
  • Travel to sites as required

Why This Role Works for You (WIFM)

  • Work fully from home (equipment provided) — skip the commute
  • Meaningful, community-impacting work through a respected national loss adjusting firm
  • A roster structure that gives you 4 weeks off between 2-week on call periods
  • Competitive hourly rate + travel / mileage allowance/laptop & mobile phone
  • Autonomy in your work, with support and clear process structure
  • Training and ongoing assistance provided at all times
  • Ideal for people seeking flexibility or work life balance

Hourly Rate - Competitive hourly rate

What We're Looking For — The Ideal Candidate

You might be a perfect fit if you:

· You are a Team Player who thrives on providing positive support to customers in need and support to your colleagues and contributing to the broader goals of the company

· Have experience in claims, utilities, insurance, or related fields (preferred)

  • Reside in Melbourne
  • Communicate clearly, empathetically, and confidently (phone & in writing)
  • Can prioritise, manage competing demands, and stay calm under pressure
  • Are solutions-oriented and customer-centric
  • Hold a valid driver's licence and have access to a vehicle
  • Are immediately available or with minimal notice

Start Time & Process

We need someone who can start immediately. We'll move fast — please include your availability in your application.

Please Note: Only applicants with full and unrestricted working rights in Australia will be considered. Working holiday visas are not suitable.

  • Sector Support Officer

    2 weeks ago

    Melbourne, Victoria, Australia Community Information & Support Victoria (CISVic) Full time $60,000 - $90,000 per year

    Apply now Sector Support Officer role with CISVic now availableLocation:Hybrid – Glen Huntly office and home (Victoria)Employment type:Full time, 37.5 hours per weekTerm: 12-month contractClassification:SCHADS Award 2010, Social and Community Services Employee – Level 5.1About CISVicCISVic is the peak body for the community information and support sector...

  • VPS3 Finance Officer

    2 weeks ago

    Melbourne, Victoria, Australia Randstad - Business Support Full time $60,000 per year

    VPS3 rate - between $50.05-$ superMelbourne CBD location with WFH flexibility providedImmediate start contract role up until late December with possibility for extensionAbout the RoleOur client is a Victorian Government organisation working to improve how Victorians and businesses interact with the state government by streamlining and digitising services....

  • Customer Support

    1 week ago

    Melbourne, Victoria, Australia RACV Full time $60,000 - $90,000 per year

    Noble Park, VICFull time permanent | Hybrid workingCompetitive salary | Discounts on selected RACV productsGreat things start hereRACV Finance offers a variety of financial products, including car loans, personal loans, and travel loans. We offer a dynamic, fast-paced, and fun environment in which to work. We have an exciting opportunity for a Customer...

  • Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia Wilson Group Full time $45,000 - $65,000 per year

    CUSTOMER SERVICE OFFICER'S - VICTORIASummary We are seeking a dynamic and versatile individual to join our team as a Customer Service Officer.About the role:Wilson Storage offers secure self-storage, packaging, office, and training space solutions throughout Victoria, New South Wales, Western Australia and Tasmania. Our exceptional customer service and...

  • Administration Officer

    6 days ago

    Melbourne, Victoria, Australia Randstad - Business Support Full time

    Are you an experienced and dedicated administrative professional looking for a meaningful career in a unique public service environment?We are seeking Expressions of Interest from skilled individuals for a range of upcoming Administration and Business Support roles. These positions are critical in providing high-level support to our essential Medical and...

  • Customer Support Consultant

    2 days ago

    Melbourne, Victoria, Australia Weploy Full time $61,800 - $80,000 per year

    Customer Support Consultant | Leading Property Tech Company Locations: Melbourne CBD Salary: $61,800 + Super (flexible depending on experience) Hours: 37.5-hour week | Rotating rosters between 9 AM – 7 PM  Schedule: Monday–Friday Type: Full-time, PermanentJoin a company changing the way Australians experience propertyOur client is a leading property...

  • Customer Service Officer

    28 minutes ago

    Melbourne, Victoria, Australia China Eastern Airlines Corp. Ltd. Full time $45,000 - $65,000 per year

    China Eastern Airlines Co., Ltd. is a prominent airline in China, recognized as one of thethree major airlines in the country. With its hub located in Shanghai, the airline holds astrong presence in the Oceania region. Presently, we operate nine direct routes to China from Oceania, offering up to 72 weeklies direct flights during peak periods.We are actively...

  • Customer Support Specialist

    2 days ago

    Melbourne, Victoria, Australia Education Perfect Full time $50,000 - $70,000 per year

    Education Perfect has a suite of EdTech products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment and insights tools, helping them and their students reach their full potential.As a Customer Support Specialist for Essential...

  • Customer Support Specialist

    2 days ago

    Melbourne, Victoria, Australia Education Perfect Full time $40,000 - $60,000 per year

    Education Perfect has a suite of EdTech products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment and insights tools, helping them and their students reach their full potential.As a Customer Support Specialist for Essential...

  • Customer Excellence Officer

    6 days ago

    Melbourne, Victoria, Australia South East Water Full time $60,000 - $80,000 per year

    Who are we? We're here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for...