Customer Support Consultant

2 days ago

Melbourne, Victoria, Australia Weploy Full time $61,800 - $80,000 per year
Customer Support Consultant | Leading Property Tech Company

Locations: Melbourne CBD
Salary: $61,800 + Super (flexible depending on experience)
Hours: 37.5-hour week | Rotating rosters between 9 AM – 7 PM 
Schedule: Monday–Friday
Type: Full-time, Permanent

Join a company changing the way Australians experience property

Our client is a leading property tech company, reimagining property for everyone - from first-time buyers to seasoned investors. At the heart of their success is a culture built on collaboration, high performance, and care, and they've been recognised as one of Australia's Top Workplaces.

As part of the Customer Support team, you'll be joining a purpose-driven group that delivers excellent service to both real estate professionals and consumers, helping them achieve success on every property journey.

What you'll do:

  • Handle inbound calls, chats, and emails from real estate agents and consumers

  • Troubleshoot technical issues — like uploading listings or adjusting prices

  • Investigate complex account or data transfer queries

  • Follow up with customers via outbound calls when needed

  • Log and triage requests using Zendesk, Salesforce, and MS Office

  • Collaborate across multiple teams using Slack

What makes you great:

  • You take ownership and see issues through to resolution

  • You're adaptable, resilient, and calm under pressure

  • You love solving puzzles and asking "why" to truly understand how things work

  • You communicate clearly and confidently with a professional tone

Your background might include:
  • 1+ years' experience in a similar corporate, call centre environment that is fast-paced and ever changing
  • Someone with strong technical proficiency; with proven ability to multitask, utilising multiple systems while on the phone with customers
  • Experience in real estate roles like leasing consultant, property manager, office managers or similar are highly beneficial

(Full training provided — you'll start with 4 weeks of structured learning, buddy support, and live practice before taking your first call.)

Benefits:
  • Full-time, Permanent role
  • Join a team passionate about helping Australians on their property journey
  • Excellent training and support to set you up for success
  • Genuine career progression 
  • Work-life balance with flexible rosters
  • Inclusive, purpose-driven culture recognised as a top workplace

Apply now and start your career in Real Estate

  • Customer Support Consultant

    2 weeks ago

    Melbourne, Victoria, Australia REA Group Full time $60,000 - $90,000 per year

    Join a collaborative team and deliver great customer experiencesSolve different problems every day and enjoy great learning opportunitiesPermanent full time role based in MelbourneWe're REAWith bold and ambitious goals, REA Group  is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with...

  • Customer Service Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Dynamic Template Full time $40,000 - $60,000 per year

    Customer Service Consultant*Job no: 512166Work type: Full Time, Ongoing/ Fixed TermLocation: VICCustomer Service Consultant CUSTOMER SERVICE CONSULTANT We are a fast moving organisation with sites across the globe looking for an enthusiastic person with an outgoing personality to become part of our Customer Service Team. This position will be full time. You...

  • Customer Service Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Aqua Jobs Full time $40,000 - $60,000 per year

    Customer Service Consultant CUSTOMER SERVICE CONSULTANT We are a fast moving organisation with sites across the globe looking for an enthusiastic person with an outgoing personality to become part of our Customer Service Team. This position will be full time. You must possess excellent written and verbal communication, Customer Service skills, enjoy working...

  • Consultant, Customer Orchestration

    6 days ago

    Melbourne, Victoria, Australia NAB Full time $120,000 - $180,000 per year

    Drive customer innovation and satisfactionDemonstrate strategic vision and operational excellenceExhibit superior interpersonal skills and impactful stakeholder managementOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer...

  • Customer Service Consultant

    6 days ago

    Melbourne, Victoria, Australia Zagame Automotive Group Full time $50,000 - $80,000 per year

    Are you a car enthusiast looking for an exciting career in the automotive industry? Look no further than Zagame Automotive Group We are proudly running some of the world's most exclusive automotive brands, including Ferrari, Lamborghini, McLaren, Bentley, Aston Martin, Rolls-Royce, Audi, Abarth, Alfa Romeo, CUPRA, Fiat, and Pagani.As a Customer Service...

  • Customer Care Consultant

    6 days ago

    Melbourne, Victoria, Australia Probe CX Full time $60,000 - $80,000 per year

    We are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.As a Customer Care...

  • Customer Care Consultants

    2 days ago

    Melbourne, Victoria, Australia BizCover Full time $60,000 - $80,000 per year

    BizCover who? You haven't heard of us? We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognised in Deloitte's fast 50 companies as one of the fastest growing technology companies and Westpac's top 20 businesses of...

  • Customer Service Consultant

    1 week ago

    Melbourne, Victoria, Australia Dayne Full time $40,000 - $80,000 per year

    CALL CENTRE / CUSTOMER SERVICE Consultant We are a busy Technology Company based in Victoria seeking an enthusiastic person with an outgoing personality to become part of our Customer Service Team. This position will be full time. Experience in IT software would be an advantage, however not essential as training will be provided. You must possess excellent...

  • Customer Service Consultant

    2 weeks ago

    Melbourne, Victoria, Australia PageUp TrainUp Full time $40,000 - $60,000 per year

    CUSTOMER SERVICE CONSULTANT We are a fast moving organisation with sites across Australia looking for an enthusiastic person with an outgoing personality to become part of our Customer Service Team. This position will be full time. You must possess excellent written and verbal communication, Customer Service skills, enjoy working in a fast paced environment...

  • Customer Service Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Dayne Full time $40,000 - $60,000 per year

    CALL CENTRE / CUSTOMER SERVICE CONSULTANT We are a busy Technology Company based in Victoria seeking an enthusiastic person with an outgoing personality to become part of our Customer Service Team. This position will be full time. Experience in IT software would be an advantage, however not essential as training will be provided. You must possess excellent...