Customer Support

2 days ago

Melbourne, Victoria, Australia RACV Full time $60,000 - $90,000 per year
  • Noble Park, VIC
  • Full time permanent | Hybrid working
  • Competitive salary | Discounts on selected RACV products

Great things start here

RACV Finance offers a variety of financial products, including car loans, personal loans, and travel loans. We offer a dynamic, fast-paced, and fun environment in which to work. We have an exciting opportunity for a Customer Support and Administration Officer to join our team to continue to provide a high level of service to our customers. 

We offer a range of RACV benefits for our employees, such as:

  • A competitive salary
  • Hybrid working arrangement
  • A supportive company culture
  • Extensive and ongoing training
  • Free Roadside Assistance
  • Discount on RACV Insurance products & resort accommodation
  • Career development & Volunteering opportunities

About the Opportunity

Reporting to the Payment Support & Administration Team Leader, you will play a key role in supporting our members/debtors with enquiries related to their existing loans. Drawing on your strong customer service skills, you'll assist via phone and other channels to ensure a positive member experience.

You thrive in a dynamic environment, comfortably switching between handling administrative tasks and assisting with call queues, all while maintaining a high level of organisation and attention to detail.

Some of your key responsibilities will be:

Loan Servicing & Member Support:

  • Responding to inbound calls from members/debtors regarding existing loan accounts
  • Actioning loan-related requests received through various channels (email, website, etc.)
  • Managing service request and complaint cases efficiently through Salesforce
  • Handling returned mail ("Return to Sender")
  • Making proactive outbound calls to support account servicing

Administrative & Operational Support:

  • Performing bank statement reconciliations
  • Managing invoicing processes
  • Maintaining accurate data records
  • Administering NAB Connect, including batch processing
  • Completing refund processing and loan finalisation reconciliations

What you'll need to be successful: 

  • "Can do" attitude
  • Customer centric focus
  • Strong ethical standards
  • Solid work ethic – Productivity targets met
  • Organisation skills
  • Team player

The RACV difference

We celebrate diversity and foster an inclusive environment where every unique perspective sparks fresh ideas. Ready to unlock your full potential? Join our team and be part of meaningful work that makes a real impact beyond the day-to-day

Application process

You can learn more about the RACV at 

Submit your CV via the link below.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment. 



How to apply:
  • Click Apply Now and log in to your Candidate Profile
    • If required, click Forgot your password to receive a link to reset
  • If you have not previously registered:
    • Click Create an account to apply for our career opportunities; or
    • Click Apply Now and create your Candidate Profile as part of your application

  • Customer Support

    2 weeks ago

    Melbourne, Victoria, Australia Easy Employer Full time $60,000 - $80,000 per year

    DescriptionEasy Employer.Premier all-in-one rostering and payroll platform serving Australia and New Zealand. A friendly, fun and inclusive work environmentAt Easy Employer, our mission is to simplify work and enhance business operations. Our premier all-in-one rostering and payroll platform is supported by a dedicated Australian team driven by our core...

  • Head of Customer Support

    4 days ago

    Melbourne, Victoria, Australia MyCareer+ Full time $80,000 - $120,000 per year

    Head of Customer SupportWe are seeking a dynamic Head of Customer Support to lead our global support and logistics teams. This role is pivotal in optimizing customer service operations, enhancing satisfaction, and ensuring scalable growth through efficient systems and strong leadership. Experience in B2C environments and fast-paced startups is highly...

  • Customer Support Specialist

    6 days ago

    Melbourne, Victoria, Australia Firmable Full time $60,000 - $80,000 per year

    Customer Support SpecialistAuckland, New Zealand (Hybrid)  Firmable is Australia's definitive B2B database that helps businesses drive smarter decisions and outperform by knowing more about their leads, customers, and candidates than ever before. We're a start-up with strong investor backing and are busy building out a team of smart, innovative, and...

  • Customer Support Associate

    4 days ago

    Melbourne, Victoria, Australia Umps Full time $55,000 - $65,000 per year

    Umps is an Australian technology company that helps older adults stay independent and safe at home. We design and build personal alarms and smart home products that give families peace of mind and support people to live well for longer. Our team is small, friendly, and growing, and we're proud to be making a real difference in people's lives every day.This...

  • Customer Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Apparel21 Full time $60,000 - $90,000 per year

    About Us:We are a leading and proprietary software company that delivers a comprehensive ERP solution to many iconic fashion and footwear brands. Our customer-focussed business is dedicated to ensuring that synergy between our customer's essential business processes together with their use of our application maximizes their operational efficiency to drive...

  • Customer Support Associate

    4 days ago

    Melbourne, Victoria, Australia Umps Health Full time $55,000 - $65,000 per year

    Location: MelbourneEmployment Type: Full TimeAbout UmpsUmps is an Australian technology company that helps older adults stay independent and safe at home. We design and build personal alarms and smart home products that give families peace of mind and support people to live well for longer. Our team is small, friendly, and growing, and we're proud to be...

  • Customer Support Coordinator

    6 days ago

    Melbourne, Victoria, Australia Metricon Full time $60,000 - $80,000 per year

    Love Where You Work Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families. Based in our vibrant Geelong, you'll work within the busy Pre-Site Operational Customer Support team, supporting your...

  • Customer Support Associate

    4 days ago

    Melbourne, Victoria, Australia Pyramid Global Technologies Full time $45,000 - $50,000 per year

    Job Description: Telco Helpdesk L1 ( Associate Customer Support) in Brisbane & MelbourneFreshers are WelcomeAccepted Visa subclass: 489, 491, 485,190,189, 887, Citizen, PR.Duration: 1 year Fixed Term contract role with leavesBelow experience Call center Experience :- >> 0-3 months - 45k + super + shift allowance >> 3- 6 months - 46.5k + super + shift...

  • Customer Support Manager

    2 weeks ago

    Melbourne, Victoria, Australia Quantaco Full time $120,000 - $180,000 per year

    Head of Customer SupportFlexible Work | 2 days WFHBirthday Leave | LaptopExternal L&D Programs | Mental Health ProgramMelbourne OR Sydney LocationQuantaco is a leading Australian technology company delivering data-driven insights tailored to the hospitality industry.We provide a suite of solutions, all designed to help hospitality stakeholders improve their...

  • Customer Support Agent

    2 weeks ago

    Melbourne, Victoria, Australia Fastmail Full time $60,000 - $90,000 per year

    Fastmail is a small company making a big difference Fastmail has been the leading independent email service since 1999, headquartered in Melbourne, Australia, with a global customer base.Our mission is to make email better. We make email better for our customers by providing the premium email service that people are proud to pay for. And we make email better...