general manager

General Manager

• Full-time
• Company Location: Oaks Darwin Elan Hotel

Company Description
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Job Description
As the
General Manager
, you'll lead Oaks Darwin with vision and energy, driving profitability, operational excellence, and unforgettable guest experiences. You'll inspire a high-performing team, foster strong stakeholder relationships, and ensure the hotel thrives as a premier destination.

• Drive strategic plans to maximise profitability and achieve EBITDA targets.
• Oversee daily operations, financial performance, and property presentation, including Food & Beverage.
• Manage budgets, cost control, and workforce planning for operational efficiency.
• Implement improvements across front office, housekeeping, and maintenance.
• Lead and develop a customer-focussed team aligned with Oaks Hotels & Resorts' values.
• Deliver exceptional guest service, addressing feedback promptly and monitoring reviews.
• Build strong relationships with Body Corporate, Owners, and external stakeholders.
• Ensure compliance with licensing, legislation, and health and safety standards.
• Maintain high standards of property cleanliness and presentation.

Qualifications
We're seeking candidates with:

• 5+ years of senior hotel/hospitality management experience, focussing on operations and profitability.
• Proven skills in budgeting, cost control, and revenue maximisation.
• Strong leadership to recruit, develop, and motivate high-performing teams.
• Exceptional communication to engage guests, staff, and stakeholders.
• Experience in guest relations and delivering high customer service standards.
• Proficiency in hotel management systems (e.g., CMS, PMS) and P&L analysis.
• Knowledge of Body Corporate and strata management processes.
• Strong organisational and time management skills for multiple priorities.
• Commitment to workplace health and safety compliance.
• Tertiary qualification in Hospitality or Business Management (preferred, not essential).
• Current RSA and relevant certifications (preferred).
• Flexible availability for varied shifts, including weekends and holidays.

Additional Information

At Minor Hotels, We Value Our People As The Heart Of Our Success. Joining Minor Means, You'll Enjoy a Rewarding Package Designed To Support Your Professional Growth, Wellbeing, And Work-life Balance

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
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