Customer Engagement Coordinator

About the Y Northern Territory (YNT)

Everyone at the Y NT is dedicated to supporting children, young people and communities to thrive. Whether it's at Early Learning Centres, Outside Hours School Care, at their Recreation centres, Aquatic facilities, in their Youth Programs, Remote Pools program, or at the Hostel, the Y is committed to supporting Territorians to be connected, educated, resilient and healthy.

The Opportunity

The Customer Engagement Coordinator (CEC) is dedicated to supporting and managing the success of our members and customers experience at our facility. Through consistent communications across multiple platforms and channels the CEC will help us keep our members engaged and on track to achieve their health and fitness goals.

This exciting new role is a dream opportunity for a personable, energetic, motivated and competent person passionate about fitness, people, social media and communications.

We are looking for motivated and outgoing people with strong verbal, interpersonal and written communication skills. They need customer service experience and proficient knowledge of customer relationships, and an in-depth understand of how we can help them achieve their goals.

Benefits

• 5 Weeks Annual Leave.
• Free gym membership.
• Discounted rates at Y Childcare Centres.
• Rebatable salary packaging.

Key Responsibilities

Member Sign Up Support

• Prospect pipeline through the enrolment process.
• Support member sales, renewals and referrals.
• General administration work and customer service
• Membership management – payments, cancellations, suspensions.

New Member Management and Onboarding

• Ensure new members feel welcome and understand all services available to them.
• Develop new and improve existing materials, communications, automated workflows
• Ensure goal-setting sessions occur and follow up by logging feedback in appropriate tracking docs/systems.

Member Success / Retention

• Develop and improve member retention communications and automations.
• Create and manage effective member engagement campaigns and challenges.
• Plan, create, and coordinate regular communications like newsletters.
• Use text, email or use social media to keep members engaged and successful.
• Collect client testimonials and success stories.
• Plan, promote and run member socials and offsite events.

Qualifications and Experience

• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work under pressure and handle multiple tasks simultaneously
• Proficiency in English is required
• Previous experience in a guest service, human services, reception or front desk role, preferably in a recreation facility

Mandatory Requirements

YMCA, including its Boards of Directors, are committed to the safety and well-being of children and young people in accordance with our Safeguarding Children and Young People framework. YMCA requires that all applicants undergo satisfactory screening prior to commencement, including but not limited to:

• A national criminal history check;
• An international criminal history check where applicants have worked overseas;
• Holding or obtaining a Working with Children Clearance/ equivalent in accordance with Territory laws;
• Two reference checks.

Any successfully appointed applicant will be required to adhere to the Safeguarding Children and Young People framework, which includes a thorough safeguarding children and young people induction and a commitment to upholding the safety and wellbeing of children and young people throughout their engagement with YMCA.

We can't wait to welcome you to the Y

If you see yourself as a motivated, organised person with experience in the areas required then please apply by submitting your resume and cover letter outlining your experiences.

Please apply via Seek and include a cover letter, addressed to Denis Watson, outlining your suitability for the role.

For a copy of the Position Description, please contact

Applications close Monday 10th November 2025

The Y NT reserves the right to conclude the recruitment process prior to the advertise close date.