Asset Support Co-ordinator

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
Exciting opportunity to use your data analysis, reporting and customer insights and relationship skills in developing the relationship between CHEP and its customers at a national and site level in order to retain and grow market share

Are you a Strong relationship builder with strong analysis and customer service skills looking to join a global ASX listed organisation and take the next step in your career?

As part of our Customer Experience team, your role will be to effectively manage, collect and interpret data from multiple sources and provide insights to our key customers to ensure sustainable mitigation of equipment loss.

Analytical, commercially savvy and an effective communicator you will know how to turn data into impactful insights for our customers.

Reporting to the Manager, Asset Support, this position will be based in the field as well as at our Dandenong South office with Hybrid working available.

The key responsibilities of this role include:

- Data Management, analysis and interpretation.
- Extracting and consolidating data from multiple sources into insightful reports
- Effectively educate and inform internal and client stakeholders through regular presentations and client visits
- Reduce Customer effort by simplifying the asset control process, improving the customer experience and removing loss exposure.
- Develop deep and sustainable customer relationships
- Make recommendations to customers and deliver creative solutions to fix and prevent problems. Present findings to stakeholders and obtain customer sponsorship in delivering the changed process.
- Identifying risk areas of equipment loss through analysis of data and regular onsite process reviews to determine root causes of defects, provide insights and solutions for process improvement.
- Providing analysis and insights to support and guide asset control team at site level.
- Delivering customer support by conducting regular and planned site visits within region.
- Previous exposure to reporting and analysis with the ability to transform data into usable information and customer insights
- Strong numerical and time management skills
- Logical and creative and naturally inquisitive to exploring solutions for your clients
- Strong verbal and written communication and presentation skills
- Excellent customer service skills
- Diligent, hard-working and reliable
- Take pride in delivering exceptional results for both internal stakeholders and external client groups.
- Ability to manage competing deadlines across different stakeholder groups;
- Proven ability to work autonomously and as part of a team;
- Customer facing experience
- Willingness to perform a “hands on” role where customer contact and problem resolution are a major part of the job function

Preferred Education

No Degree Required

Preferred Level of Work Experience

Not Indicated

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.