Service Administrator

5 days ago

Dandenong, Australia Toyota Material Handling Australia Full time

**About the Role**

The Service Administrator is charged with providing support to our customer sales and service teams, ensuring requests are handled in an efficient and friendly manner. They must process all customer requested accurately and key performance indicators.

**Key Duties & Responsibilities**:

- Process incoming customer requests either received directly or via sales and service personnel and co-ordinate and follow up the provision of required services.
- Utilise the Contact Manager database recording all contacts and adding or deleting changes as they occur as well as assisting with the general maintenance of the database.
- Review all new service contracts for accuracy and completeness in accordance with established procedures, particularly pricing and also to ensure customer requirements are carried out.
- Process supplier invoices, matching to purchase orders and present for approval prior to processing.
- Initiate purchase orders for Service Department as requested.
- Process both field service and workshop job cards in an accurate and timely manner ensuring that details input are clear and understandable to the customer.

**Skills and experience**:

- Certificate III in Business Administration is desirable
- Experience working within an industrial service sector, such as the materials handling industry or similar
- Previous experience with an ERP system (M3) or similar
- Intermediate computer skills - Word, Excel and Outlook
- Strong customer service skills and attitude
- Great telephone etiquette

***

**Our commitment**:
**About the Company**

Toyota Material Handling Australia (TMHA) is Australia’s number one forklift company and is wholly owned by Toyota Industries Corporation (TICO). We are the exclusive Australian retailer for new sales of Toyota’s world-renowned material handling equipment.

TMHA’s is a strong, financially secure business with a great future ahead and prime focus on the development of our people.

**How to Apply**

Pre-employment medical assessments, including drug and alcohol testing are a part of the Toyota Material Handling Australia recruitment process.

**_ Please note: In accordance with the Toyota Material Handling Australia (TMHA) COVID-19 safety approach, it is a condition of employment that before commencing employment all new TMHA employees must be fully vaccinated with a TGA approved COVID-19 Vaccine and provide relevant evidence of vaccination (or provide a Government COVID-19 Vaccine Medical Contraindication form that has been completed by a medical practitioner)._

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