Group Service Manager

1 day ago

Dandenong, Australia CEA Full time

**Posted**:
27/05/2025

**Closing Date**:
27/06/2025

**Job Type**:
Permanent - Full Time

**Location**:
Dandenong

**Job Category**:
Operations

**About Us**

CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch and Dynapac.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.

PART OF THE CFC GROUP OF COMPANIES - Think Safe Act Safe.

Job Description

This role is responsible for **co-ordination of all aspects of the Service Department** so as to meet quality, cost and service commitments to our customer base. The Group Service Manager will be able to work as a **key member**of the State Management team and communicate with our other Group Service Managers to facilitate continuous improvement in processes and business opportunities.

**MAJOR RESPONSIBILITIES**:

- Implement strategies to grow the service department
- Ensure the Service Level Agreements are met
- Assist accounts department by resolving customer enquires or disputes arising from debt collection
- Ensure compliance with service and other company procedures
- Management of service personnel ensuring labour and resources are assigned efficiently
- Identify training needs and schedule technical training in liaison with the National Technical Trainer
- Responsible for financial performance of the service department
- Customer liaison
- Responsible for managing Work in Progress (WIP) in line with Company policy
- Report on sales revenue/gross profit aspects of the service department on a daily basis to the State General Manager and the National After Sales Manager
- Responsible for the preparation and submission of quotations for used equipment repairs
- Field service visits to assess quality of work undertaken by field service technicians
- Ensure administration tasks are completed by the Service Administrator within acceptable timeframes and in accordance with company procedures
- Ensure compliance with the relevant OH&S requirements
- Contribute to the participative arrangements and communication strategies for managing OH&S risks in the workplace
- Identify recruitment requirements and liaise with the State Manager and Human Resources department for successful recruitment and selection

**ROLE REQUIREMENTS**:

- Minimum 5 years management experience within a similar industry
- Strong people skills with a focus on customer satisfaction
- Strong understanding of department profit and loss
- Excellent time management skills
- Ability to present growth and development planning ideas
- Trade background/qualification

Desired Skills and Experience

**BENEFITS**:

- Competitive salary, incentive structure & employee benefits
- Development and career progression
- A supportive, fun, and collaborative working environment
- Well-known, respected, and global brand

  • Influencer & Partnerships Manager, Made Group

    2 weeks ago

    Dandenong, Australia M&C Saatchi Group Full time

    Develop, manage and maintain the Made Group PR & Influencer Marketing strategy - Use your PR expertise to create winning moments for Made Group's portfolio of brands - Create space to make this role your own in one of Australia's leading scale up businesses **The Opportunity - M&C Saatchi and Made** M&C Saatchi and Made have come together to build an...

  • Skilled Meat Workers

    5 days ago

    Dandenong, Australia Operations Manager Full time

    **OMC Australia is a long established and growing meat processing company offering an extensive range of premium beef products to the retail, food service, wholesale, domestic and export markets.** **We are looking for a Permanent Full-Time experienced meat boners and slicers to add to our team for our beef boning facility in Dandenong South, VIC.** **Must...

  • Digital Performance Marketing Manager, Made Group

    2 weeks ago

    Dandenong, Australia M&C Saatchi Group Full time

    Manage the digital marketing function your way, for one of Australia's leading scale up brands - Develop and manage relationships with leading platforms and vendors - Competitive salary and state of the art working environment and tools provided **The Opportunity - M&C Saatchi and Made** M&C Saatchi and Made have come together to build an in-house creative...

  • Content Creator, Made Group

    2 weeks ago

    Dandenong, Australia M&C Saatchi Group Full time

    Develop and execute content marketing strategies for a scale up business in the FMCG space - Collaborate cross-functionally to create memorable content for the Made Group portfolio of brands - Grow audience engagement with current trends and influencers **The Opportunity - M&C Saatchi and Made** M&C Saatchi and Made have come together to build an in-house...

  • Contract Water Operations Manager

    1 week ago

    Dandenong, Victoria, Australia Service Stream Full time $120,000 - $180,000 per year

    About the RoleAn exciting opportunity has become available for an experienced Contract Water Operations Manager to lead the delivery of water and wastewater operations across our key contracts in the Dandenong region.Reporting to the General Manager – Water & PMO, you will oversee the safe, efficient and profitable operation of our water, wastewater, and...

  • Group HSEQ Lead

    1 week ago

    Dandenong, Victoria, Australia Spicers Full time $80,000 - $120,000 per year

    About SpicersThe Spicers Group employs approximately 650 employees across Australia, New Zealand and South East Asia. In Australia, we have around 400 employees working in sites across all states and territories for our Spicers Australia and Signet businesses.  We sell print, packaging and visual communications products to small, medium and large businesses...

  • Group Sales Manager Vic Capital Equipment

    1 week ago

    Dandenong, Australia CEA Full time

    **Posted**: 02/10/2025 **Closing Date**: 02/11/2025 **Job Type**: Permanent - Full Time **Location**: Dandenong **Job Category**: Business Development and Sales **About Us** CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch and Dynapac. Supplying a diverse...

  • Customer Service Administrator

    7 days ago

    Dandenong, Australia Dex Group Full time

    **Job description** Dex Group is an established Promotional Product supplier servicing promotional distributors across Australia, New Zealand, and USA. We pride ourselves on quality customer service, speedy delivery, and high-quality products. We are currently looking to hire a highly motivated, enthusiastic individual to join our team based in Dandenong...

  • Customer Service Administrator

    1 week ago

    Dandenong, Australia Dex Group Full time

    **Job description** Dex Group is an established Promotional Product supplier servicing promotional distributors across Australia, New Zealand, and USA. We pride ourselves on quality customer service, speedy delivery, and high-quality products. We are currently looking to hire a highly motivated, enthusiastic individual to join our team based in Dandenong...

  • Service Co-Ordinator

    5 days ago

    Dandenong, Victoria, Australia ASSA ABLOY Group Full time $60,000 - $80,000 per year

    BSI Service Co-OrdinatorThe CompanyASSA ABLOY Entrance Systems is uniquely positioned to leverage global technologies within the ASSA ABLOY Group and localize our solutions to better serve the Australian market. We impress by the depth and breadth of our innovative entrance solutions; ASSA ABLOY Entrance Systems truly earned its reputation with recognition...