Digital Service Representative

5 days ago

Castle Hill, New South Wales, Australia Paxus Full time

A role has become available with a possibility of a six month extension with a NSW Government organisation. the role will suit an energetic individual with a customer service focus.

Primary purpose of the role is to provide advice and support as the first point of contact for customers using online technology in service centres to increase adoption of digital services and create positive digital customer experiences. This will require an ability to work on your feet and be able to multi task several forms of customer service.

In this role you will be expected to deliver services in a professional manner in all customer interactions to create positive customer experiences and ensure customer satisfaction as a priority.

* Action customer complaints arising from complex agency transactions by ensuring they are accurately resolved, recorded and unresolved issues are escalated through appropriate channels to support effective complaints resolution

* Complete activities in the provision of service delivery in accordance with privacy requirements and legislative obligations to ensure confidentiality, privacy and integrity of information is not compromised

* Develop and maintain knowledge of organisational information resources and operating standards and practices to record and resolve and customer complaints and escalate any unresolved issues to support and enable positive customer outcomes

* Provide advice and support to customers on the adoption of digital services, and in the education of users to deliver great customer experiences through the use of on-line technology

* Maintain awareness of the organisation's customer escalation points to ensure customers are referred to appropriate channels for the completion of out of scope transactions

If this role is of interest then please apply.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Thomas Hodgson on or email and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.

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