Customer Service

19 hours ago

Carrum Downs, Victoria, Australia Flooring Xtra Full time

Are you a customer service champion that is looking for you next career opportunity

Flooring Xtra is Australia's fastest growing floor covering brand and are on a journey to provide our customers with a Fabulous Flooring experience

We are looking for a self motivated Customer Service Administrator to work inside our friendly and supportive customer service team.

About the role

As a Customer Service Administrator at Flooring Xtra, you'll be right at the heart of our day to day operations. We are opening this role for full time.

What you will get up to on a daily basis:

  • Working closely with our Clients & Stores
  • Communicating with Members / Suppliers and Clients & Ongoing communication utilising online portals, internal programs, telephone, and email to maintain strict KPI compliance
  • Liaison and working with team members
  • Building and maintaining strong relations with Store Network to drive high standards of customer excellence
  • Basic data entry

Here are 4 things we think will make you ideal for this role:

  1. Experience in customer service
  2. Enthusiasm, positivity and the genuine work ethic to 'get things done' in the workplace
  3. Good communication skills, both written and verbal
  4. A love of being in a team, and strong attention to detail

We'd love to see people with previous flooring or building industry experience, but it's not a deal breaker. And we're sorry but you do need the permanent right to work in Australia.

Here are 3 reasons why we hope you'll love working for us:

  1. We care about our team and teamwork
  2. Do work that matters and feel valued for your contribution
  3. Enjoy varied work and grow as you go within our business

And here are 2 reasons why we're afraid you might not:

  1. We rarely do ridiculous hours but we do work really hard, every day. And with so much growth, we rarely sit still
  2. We're not so good at micro-management. If you find it hard to work without pressure or ongoing direction, we're definitely not the best choice for you

On offer are:

8:00am to 4:00pm Monday – Friday

A friendly, tight knit team and work environment

On site parking

No Agencies please

If you think you have the skills and qualifications for this position, please click Apply Now as we can't wait to hear from you

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