Administrative Assistant

2 weeks ago

Adelaide, South Australia Bridge Consulting Psychologists Full time $40,000 - $60,000 per year

Bridge is looking for an additional colleague to join our growing team in a practice administration role. Ideally, this person will have an interest in clinical psychology and will see this job as an opportunity to experience, firsthand, how a private psychology practice operates from the ground up.

The role includes the following tasks:

  • Warmly welcoming clients and helping them feel at ease.
  • Answering telephones and noting/relaying important information as needed.
  • Completing new client intakes, triaging appointments, and creating files.
  • Making ongoing client appointments.
  • Raising accounts, invoice processing and taking payments.
  • Outbound follow up calls (including scheduling, checking up on no-shows and calling referrers such as lawyers and doctors).
  • Daily maintenance of the Bridge Psych email inbox, including responding to, triaging, forwarding and noting important emails.
  • Managing script requests including sending to pharmacies.
  • Proof reading letters and reports, including mental health assessments.
  • Limited client management including writing to GP's regarding client discharge and non-attendance.
  • Scoring and documenting client questionnaires.
  • Researching psychological topics and creating questionnaire templates as requested by clinicians.
  • Ensuring confidentially of all client records.
  • Maintaining a clean workspace with housekeeping activities; mail, light office cleaning and washing up, managing office supplies and occasionally making coffee for anyone (including yourself).
  • Thinking outside the square Showing initiative and enthusiasm for seeing themselves as the linchpin to creating a smooth running, professional and welcoming client focused practice.

Ideal Candidate

  • Ability to show compassion, discretion and kindness to distressed people.
  • Commitment to excellence and quality, demonstrated via attention to detail, and good organisation.
  • Quick learner. Trust-worthy and of good character. Professional manner but warm and friendly.
  • Client focused. Ability to maintain confidentiality.
  • Good communication skills with a clear, confident and professional phone manner.
  • Good problem-solving skills. Being able to 'think on your feet' with a can-do attitude.
  • Computer skills including experience with Word, Excel, Power Point, Xero and Zanda (we can teach you Xero and Zanda).
  • Able to work autonomously and with limited supervision.
  • A willingness to learn, accept feedback and get stuff done
  • DCSI clearances.
  • Will consider this position a long term fit.
  • Is available 2-3 days from 8:45 am - 5 pm with the potential to increase days in 2026 (Current availability on Tuesdays and Wednesdays is a must)

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