Quality Program and Continuous Improvement Officer

2 days ago


Upper Mount Gravatt, Queensland, Australia Wellways Australia Full time $106,880 per year

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people
who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

  • Shape organisational quality systems and processes for lasting impact
  • Flexibility to work from home and office
  • SCHADS Level 5 ($51 per hour) Full time role (Part time neg for right applicant)

Under the support and direction of the
Project and Implementation Lead
and as part of Wellways' organisational Quality team, the
Quality Program and Continuous Improvement Officer
will play a key role in supporting the delivery of new programs, with a focus on establishing and maintaining
Mental Health and Wellbeing Local Services w
ithin Wellways. This role responds to emerging needs, including legislative updates, quality standards and certification requirements.

You will contribute to organisational capacity building and ensure new programs meet compliance and quality expectations, supporting the frontline teams and collaborating across the organisation to drive consistent and effective quality processes.

Some key Responsibilities:

  • Collaborate with corporate services and service delivery teams to respond to immediate and emerging quality needs, particularly for new Mental Health and Wellbeing Local Services. Support frontline teams in implementing compliance activities aligned with funder and legislative requirements.
  • Understand and interpret new program requirements, including legislative and contractual obligations.
  • Assist in developing quality project plans for the delivery of new programs and services.
  • Provide support and coordinate training to embed quality processes in new programs.
  • Consider the people impacts of systems and quality controls, including participant experience, staff engagement and efficiency

About You:
You are organised, proactive and skilled at balancing compliance, quality and people focused outcomes. Your project coordination and quality assurance experience will help shape new programs and improve organisational capability, making a real difference to communities across Wellways services.

A bit of extra compliance required:

  • Tertiary qualification in a social science OR significant industry experience
  • Experience of systems improvement, project coordination or quality improvements, preferably in a large and/or complex organisations
  • Right to Work within Australia
  • National Police Records Check
  • Working with Children Check and NDIS Workers Screening Check
  • NDIS Worker Orientation Module Certificate – free online course
  • LCS2 check - Wellways to provide

What We Will Offer You…

  • A purpose driven culture where people can thrive, everyone is respected, and differences are valued
  • An equitable, diverse, and socially inclusive work environment
  • Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
  • Meal and Entertainment allowance via salary packaging up to $2,650 per annum
  • Receive 17.5% leave loading every time you take annual leave
  • Paid parental leave after 12 months of ongoing employment
  • Paid cultural leave (where applicable)
  • Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, please contact Charlotte Cooper at

Please click here for a copy of the position description

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.

Job Description Summary
Coordinate projects, compliance & training to embed quality processes and support the rollout of new community mental health programs.

Culture
We're passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How To Apply
This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.

Please select "Apply" below to complete your application.

Applications Close
19/10/2025



  • Upper Mount Gravatt, Queensland, Australia Southern Cross Care Qld Full time $80,000 - $120,000 per year

    Competitive pay rates + Not for Profit Salary SacrificeOngoing individualised trainingSupportive organisation/Great staff cultureJoin a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other Southern Cross Care has an exciting opportunity for a Clinical Funding Officer to join our...


  • Upper Mount Gravatt, Queensland, Australia Bharosa Community Services Full time $50,000 - $70,000 per year

    Bharosa Community Services is a trusted, registered NDIS provider delivering high-quality supports across Queensland. We specialise in Nursing Care, Support Coordination, Behaviour Support, SIL/STA/MTA/ILO, and a wide range of core and capacity-building supports.We are seeking a motivated and detail-oriented Administration Officer to join our growing...

  • Payroll Advisor

    4 days ago


    Upper Mount Gravatt, Queensland, Australia Alzheimer's Association of Queensland Full time

    About Alzheimer's Queensland (AQ)For over 40 years, Alzheimer's Queensland (AQ) has been a trusted leader in aged and dementia care. With more than 500 dedicated staff, we provide residential aged care, community respite, home care packages, and specialist dementia services that empower older Australians to live with dignity and purpose. Our commitment to...


  • Upper Mount Gravatt, Queensland, Australia Wellways Australia Full time $56 - $58

    Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from...

  • Quality Manager

    2 days ago


    Mount Warren Park, Queensland, Australia Digga Australia Full time $104,000 - $130,878 per year

    Digga is Australia's leading manufacturer of Machinery attachments for the Earthmoving & Construction industry. A multi-award winning, global company, with 5 state of the art facilities worldwide, our product & passion for providing total customer solutions is second to none.We pride ourselves on our creativity, innovation, design and manufacturing, and are...


  • Upper Mount Gravatt, Queensland, Australia Coles Full time $60,000 - $100,000 per year

    We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.About the teamCorporate and Indigenous Affairs is the voice of Coles...

  • Accounts Officer

    1 week ago


    Mount Gravatt East, Queensland, Australia People2people - Brisbane Full time $90,000 - $120,000 per year

    A global leader in IT and logistics, delivering innovative solutions that improve lives and enable businesses to thrive are seeking an experienced Accounts Officer to join their close knit finance team based in Mount Gravatt.  With operations spanning multiple countries, they combine cutting-edge technology expertise with world-class supply chain...


  • Mount Gravatt East, Queensland, Australia Private Advertiser Full time

    We're seeking a dynamic Chief Executive Officer (CEO) to lead a well-established not-for-profit aged care provider and community led organisation dedicated to supporting, individuals and families through a range of services and programs, as well as older adults, people with disabilities, and their caregivers. This is your chance to drive strategic growth,...

  • Educational Leader

    4 days ago


    Upper Mount Gravatt, Queensland, Australia Shapes Early Learning Full time

    Shapes Early Learning Upper Mount Gravatt is a brand-new, state-of-the-art Early Learning Centre, where we are dedicated to nurturing children's growth in a safe, engaging, and supportive environment.We're proud to offer the (10% - 15%) government wage increaseWe're on the hunt for passionate and qualified Educational Leader / Second in Charge to join our...


  • Upper Mount Gravatt, Queensland, Australia mycar Full time $90,000 - $120,000 per year

    At mycar, we're proud industry disruptors, driving innovation and sustainability. We're one of the largest employers in the automotive service and repair industry, with over 1500 team members and over 270 company-owned stores. Through our national footprint, our teams service local communities with passion and excitement, ensuring care beyond the car.At our...