Process Optimisation Consultant

1 day ago

Melbourne, Victoria, Australia NAB Full time $90,000 - $120,000 per year
  • Work on NAB's "must win" battles and influence decisions that shape our future.
  • Simplify complexity and design smarter processes that deliver real impact for customers and colleagues.
  • Partner with leadership to drive outcomes and deliver change that sticks.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Consultant Process Optimisation you will join the Process Optimisation team that's doubling down on winning together.

Note: This role is a fixed term 7-month secondment.

Each day, you'll go above and beyond to:

  • Analyse enterprise processes to uncover opportunities that improve efficiency, outcomes and customer experience.
  • Support optimisation projects from planning through to delivery, helping re-engineer how NAB operates.
  • Create compelling, data-led presentation decks that cut through for executive level decision makers.
  • Collaborate across teams to simplify the complex, define success measures and deliver fit for purpose solutions.
  • Balance analytical rigour with strategic thinking to support enterprise-wide transformation.

We're looking for the best and brightest to deliver the best for our customers. You'll need:

  • Multiple years in financial services, with a background in operations, change or process improvement.
  • Proven skills in business and data analysis s, with the ability to summarise complexity and communicate clearly.
  • Experience developing comms or presentation packs for senior stakeholders, ideally in a transformation setting.
  • Strong stakeholder engagement and influencing skills.
  • A customer centric mindset with a focus on simplification and measurable impact.
  • Tertiary qualification in Engineering, Business, Finance, Commerce or a related discipline.
  • Exposure to Lean/Six Sigma, UX, automation, or process mining would be a bonus.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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