Process Optimisation Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $120,000 - $180,000
Customer Experience Leader Role

Are you passionate about optimising processes, leading talented teams, and delivering outstanding customer service? We're looking for a dynamic leader to spearhead process improvements, inspire people, and shape the future of customer experience.

As a key member of our team, you will refine customer support processes to eliminate inefficiencies and elevate service quality. You will lead and develop a diverse, high-performing team of customer operations professionals and influence executive decision-making by representing customer operations in strategic forums.

  • Refine customer support processes to eliminate inefficiencies and elevate service quality.
  • Implement cutting-edge automation tools to streamline workflows and boost customer satisfaction.
  • Lead and develop a diverse, high-performing team of customer operations professionals.
  • Influence executive decision-making by representing customer operations in strategic forums.
  • Proactively identify and mitigate operational risks impacting service, security, and compliance.
Requirements:
  • Proven expertise in customer operations, process optimisation, and technology management.
  • Hands-on experience with platforms like Zendesk, Salesforce, or FrankieOne and automation tools.
  • Strong leadership, communication, and project management skills.
  • Analytical mindset with a passion for data-driven decision making.
  • Ability to innovate and challenge the status quo to create impactful solutions.
Our Company Culture & Benefits:

We value diversity, inclusivity, and equality. Our flexible, hybrid workplace brings balance to how you work. Enjoy great corporate discounts and vouchers from top retailers, access to training programs, and a variety of leave options to support your wellbeing.

Key Responsibilities:

This role is ideal for an individual who can motivate others and bring about positive change. If you have a strong background in customer operations and are looking for a new challenge, we encourage you to apply.

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