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Technical Support Lead

2 weeks ago

North Ryde, New South Wales, Australia Boral Ltd Full time $90,000 - $120,000 per year

The Opportunity

Based in North Ryde | Leading Teams Across North Ryde, Milton & Port Melbourne

Are you a strong leader who thrives in a multi-site environment? Boral is looking for a Technical Support Lead to manage our IT service desk teams across North Ryde, Milton, and Port Melbourne.

As the Technical Support Lead, you'll oversee a team of 8 service desk professionals, ensuring smooth IT support across multiple locations.

Your day will involve:

  • Leading and mentoring the team to boost engagement and performance
  • Managing service desk operations, including walk-up support, calls, ticketing, and issue resolution
  • Simplifying processes to improve efficiency and service delivery
  • Enhancing customer engagement and ensuring fast resolution times
  • Identifying staff needs, conducting pulse checks, and fostering development
  • Helping roll out a new program (if onboarded before May)

What we're looking for:

  • A motivational leader with experience managing IT support teams
  • Strong skills in process improvement and team engagement
  • The ability to manage teams across multiple locations
  • A culture champion who values collaboration, accountability, and innovation

This is a fantastic opportunity to lead, drive change, and uplift a high-performing IT support team.

What's on offer?

  • – Enjoy flexibility in how you work.
  • Be mentored by industry leaders and grow your career.
  • Job security – permanent role with competitive pay.
  • Work for an Equal Opportunity Employer – We champion diversity and inclusion.
  • Job security – permanent role with competitive pay.