Guest Service Agent

3 days ago

Gold Coast, Queensland, Australia Morris Escapes Full time $60,000 - $80,000 per year

Tucked away in the rolling hills of the Scenic Rim, Beechmont Estate is a luxury retreat where nature, fine dining, and heartfelt hospitality meet - only 50 mins from the Gold Coast. Guests come here to switch off, breathe deep, and indulge in the little luxuries of life — and it's our team who make it truly unforgettable.

The Role

We're looking for a Guest Service Agent who is more than just the first face guests see — you'll be the heartbeat of their stay. From offering a genuine welcome, to valet parking, luggage drops, turndown service, and those thoughtful "we already knew you needed it" touches — you'll create the magic moments that turn a great stay into a story worth telling.

This role is perfect for someone who thrives on connecting with people, has an eye for detail, and loves going above and beyond to surprise and delight.

What You'll Be Doing
  • Greeting guests with warmth, professionalism, and personality.
  • Assisting with valet parking and luggage service, ensuring arrivals and departures are seamless.
  • Managing check-in, check-out, and guest enquiries with efficiency and care.
  • Coordinating with the team to deliver turn-down service and other in-room touches.
  • Anticipating guest needs before they ask — whether it's a glass of bubbles after a long drive, an extra blanket on a chilly night, or the perfect Scenic Rim hiking recommendations.
  • Creating moments of unexpected joy and delight that make each stay memorable.
About You
  • A natural host with a genuine love for people.
  • Previous experience in hospitality, luxury hotels, or fine dining is a bonus — but the right personality is just as important.
  • Comfortable juggling tasks with a smile, even on the busiest days.
  • Professional, polished, and attentive, while still bringing warmth and character to every interaction.
  • Flexible to work across weekdays, weekends, and public holidays (Wed-Sun Roster)
  • Valid Driver's Licence & own transportation to assist in getting you to and from the Estate daily.
Why You'll Love It Here
  • Work in one of Australia's most breath-taking locations, surrounded by nature.
  • Be part of a small, passionate team that truly cares about hospitality.
  • The chance to make a real impact on a guest's experience every single day.
  • Career progression opportunities within the Morris Escapes luxury portfolio.
  • Competitive pay, staff perks, and a supportive culture.

If you've got the personality, the polish, and the passion to deliver world-class guest service with a personal touch, we'd love to meet you.

Apply Now and help us create unforgettable moments at Beechmont Estate.

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