Guest Service Agent

2 weeks ago

Gold Coast, Queensland, Australia Dorsett Gold Coast Hotel Full time $40,000 - $60,000 per year

Join our dynamic team as a Guest Service Agent This casual role offers flexible hours and the opportunity to deliver exceptional guest experiences in a fast-paced environment. Perfect for those seeking flexibility while gaining valuable hospitality experience.

Dorsett Gold Coast is a stylish and contemporary hotel located in the vibrant heart of the Gold Coast. With breathtaking views, modern facilities, and exceptional service, we provide a world-class experience for both leisure and business travellers. Our team is dedicated to creating memorable stays for guests, offering an inviting atmosphere where comfort meets luxury.

As part of the globally recognised Dorsett brand, we take pride in upholding the highest standards of hospitality. In this role, you will support all aspects of customer-facing operations across the hotel to ensure a seamless guest journey. We're looking for passionate individuals to join our team and help us continue to provide outstanding experiences.

About the Role:

As Guest Service Agent, you'll be the first point of contact for our guests, offering exceptional customer service and ensuring every guest feels welcome and valued. You'll have the opportunity to work in a fast-paced environment, engage with guests from all over the world, and contribute to making Dorsett Gold Coast an unforgettable place to stay.

Key Responsibilities:

  • Provide a warm and welcoming experience to all guests upon arrival and departure
  • Process check-ins and check-outs, ensuring a smooth and seamless experience
  • Handle guest enquiries, requests, and complaints in a friendly and efficient manner
  • Answer phone calls, emails, and other communications promptly and professionally
  • Assist with guest reservations, room assignments, and special requests
  • Ensure all front desk operations are completed in a timely, accurate, and efficient manner
  • Collaborate with housekeeping and other departments to ensure guest satisfaction
  • Maintain up-to-date knowledge of hotel facilities, services, and local attractions to offer tailored recommendations
  • Support all aspects of customer-facing operations, ensuring a consistently high level of service across the hotel
  • Flexibility to work a rotating roster, including weekends and public holidays

Why Dorsett?

  • 50% off stays in our properties, globally
  • Employee Assistance Program
  • Professional, friendly and supportive team
  • Ongoing Professional Development
  • Stunning location right in the heart of the Gold Coast
  • Be part of an innovative global brand with a local vibe – we blend the best of both worlds

What's Next?

If you're ready to join a fun, fast-paced and vibrant environment – we would love to hear from you

  • Guest Service Agent

    1 week ago

    Gold Coast, Queensland, Australia Marriott International, Inc Full time

    **Additional Information**Guest Service Agent**Job Number**25132872**Job Category**Rooms & Guest Services Operations**Location**JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217**Schedule**Part Time**Located Remotely?**N**Position Type** Non-Management**Guest Service Agent****About the Company****Marriott...

  • Guest Service Agent

    3 weeks ago

    Gold Coast, Queensland, Australia Imperial Hotel Gold Coast Australia Full time

    Join to apply for the Guest Service Agent role at Imperial Hotel Gold Coast Australia.Imperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience. The hotel boasts a waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel. Indulge in award-winning restaurants,...

  • Guest Service Agent

    3 weeks ago

    Gold Coast, Queensland, Australia Imperial Hotel Gold Coast Australia Full time

    Join to apply for the Guest Service Agent role at Imperial Hotel Gold Coast Australia. Imperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience. The hotel boasts a waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel. Indulge in award-winning restaurants,...

  • Guest Service Agent

    2 weeks ago

    Gold Coast, Queensland, Australia Marriott International, Inc Full time

    **Job Number** 24103546**Job Category** Rooms & Guest Services Operations**Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP**Schedule** Part-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management**Guest Service Agent****About the Company****Marriott International**...

  • Guest Service Agent

    7 days ago

    Gold Coast, Queensland, Australia Marriott International, Inc Full time

    **Additional Information****Job Number**25118026**Job Category**Rooms & Guest Services Operations**Location**JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217**Schedule**Part Time**Located Remotely?**N**Position Type** Non-Management**Guest Service Agent****About the Company****Marriott International**...

  • Guest Service Agent

    1 week ago

    Gold Coast, Queensland, Australia Oscars Group Full time

    **About Us**:Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney's Inner West.Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding...

  • Guest Service Agent

    2 weeks ago

    Gold Coast, Queensland, Australia Southport Sharks Full time

    **What are the perks....**- Food & Beverage Discounts- Accommodation Discounts- Free Gym Membership- Free Parking**About us...**The Mantra at Sharks Hotel is located alongside Southport Sharks and central to the Gold Coast Health and Knowledge precinct, the hotel includes 120 hotel rooms and suites, two conference rooms and a rooftop bar.**About the Role...

  • Guest Service Agent

    7 days ago

    Gold Coast, Queensland, Australia Wyndham Destinations Full time

    **Put the World on Vacation**At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world's largest vacation ownership company and part of Travel + Leisure Co., we're shaping the future of the travel...

  • Guest Service Agent

    2 weeks ago

    Gold Coast, Queensland, Australia Alpha Sovereign Hotel Gold Coast Full time

    OverviewWe are seeking a professional, customer-focused Guest Service Agent (GSA) to join our front office team at the Sovereign Hotel on the Gold Coast.In this role, you will be the face of our hotel, ensuring every guest receives a warm welcome and exceptional service throughout their stay.The ideal candidate will have previous hotel or accommodation...

  • Guest Service Agent

    2 weeks ago

    Gold Coast, Queensland, Australia Alpha Sovereign Hotel Gold Coast Full time

    Position OverviewWe are seeking a professional, customer-focused Guest Service Agent (GSA) to join our front office team at the Sovereign Hotel on the Gold Coast.In this role, you will be the face of our hotel, ensuring every guest receives a warm welcome and exceptional service throughout their stay.The ideal candidate will have previous hotel or...