Guest Service Generalist

2 weeks ago

Gold Coast, Queensland, Australia Travel + Leisure Co. Full time $60,000 - $90,000 per year

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

GO WHERE YOU GROW

Discover a career fuelled by possibility at Travel + Leisure Co.  If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Club Wyndham Surfers Paradise team as a Guest Service Generalist today

How You'll Shine

The Guest Service Generalist is responsible for completing daily Front Office, Housekeeping, Food & Beverage and Maintenance functions.

Please note that this role will be primarily responsible for assisting our maintenance department. The successful candidate will have experience in plumbing, carpentry, painting, gardening, and general maintenance. Duties include:

  • Maintenance of rooms/grounds
  • Inspection & reporting of faults
  • Reporting all maintenance issues as required
  • Assisting guests when required
     

This is a busy hands-on role that requires a motivated can-do person with great time management skills and a desire to make the property the best it can be

Where required to support business demands, the successful candidate may also be required to provide assistance to other Departments. 
 

Responsibilities of these Departments include, but are not limited to:

  • Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures
  • Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines.
  • Housekeeping functions such as cleaning & maintaining guest accommodation
  • Food & Beverage functions such as preparing and serving Food & Beverages
  • Maintenance functions such as maintaining guest accommodation and common areas

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

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