Guest Service Manager

2 weeks ago

Gold Coast, Queensland, Australia Meriton Suites Full time $80,000 - $120,000 per year

About the Role

Meriton Suites currently has an opportunity available for a Guest Service Manager to join our Broadbeach, team.

As the Guest Service Manager, you will report to the Hotel General Manager and be responsible for leading our front office operations whilst working cohesively with our housekeeping and maintenance departments. You will have access to Meriton Suites benefits including discounted hotel stays across Sydney, Melbourne, Canberra, Brisbane and the Gold Coast.

Your key responsibilities

  • Support and lead the front office operations and team.
  • Facilitate a positive workplace culture through effective leadership, collaboration and team development.
  • Close the loop on guest feedback with critical thinking and strong guest connections.
  • Ensure daily front desk tasks and expectations are communicated, actioned and completed.
  • Drive positive guest experiences, both individually and across your team.
  • Manage the roster and payroll financials.
  • Work with our Hotel Manager to maintain the building's presentation and upkeep.
  • Ensure Meriton Suites standards, policies and procedures are adhered to.
  • Be able to manage the hotel in absence of the Hotel Manager.

To be successful in this role you will

  • Be ideally currently employed as a Manager on Duty / Duty Manager / Assistant Manager and looking to take the next step.
  • Have experience in a 4/5-star hotel environment.
  • Have a genuine passion for guest service and exceeding guest expectations.
  • Understand the importance of building a culture around respect and inclusion.
  • Possess excellent time management skills with the ability to work under pressure.
  • Be comfortable communicating with various internal and external stakeholders.
  • Conduct and present yourself in a respectful and professional manner at all times.

About Meriton Suites

Meriton Suites is Australia's largest owner-operator of apartment-style hotel suites, with 23 incredible locations and 6,204 suites, giving every guest a guarantee that they are staying in the best accommodation in Australia. Our award-winning hotels have continually been ranked the best in each location on many traveller review websites. For over 20 years, Meriton Suites has been the market leader in apartment-style hotel accommodation, conveniently located across Sydney, Canberra, Melbourne, , Brisbane and the Gold Coast.

For more information on Meriton Suites including our national expansion pipeline please visit  

Join us

If you would like to be considered for this opportunity, please click on the Apply Now tab below.

Only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. Please note that we will not consider external agencies as recruitment for this role is handled internally.

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