Guest Service Manager

4 days ago

Gold Coast, Queensland, Australia Meriton Suites Full time $104,000 - $130,878 per year

About the Role

Meriton Suites currently has an opportunity available for a Guest Service Manager to join our Broadbeach, team.

As the Guest Service Manager, you will report to the Hotel General Manager and be responsible for leading our front office operations whilst working cohesively with our housekeeping and maintenance departments. You will have access to Meriton Suites benefits including discounted hotel stays across Sydney, Melbourne, Canberra, Brisbane and the Gold Coast.

Your key responsibilities

  • Support and lead the front office operations and team.
  • Facilitate a positive workplace culture through effective leadership, collaboration and team development.
  • Close the loop on guest feedback with critical thinking and strong guest connections.
  • Ensure daily front desk tasks and expectations are communicated, actioned and completed.
  • Drive positive guest experiences, both individually and across your team.
  • Manage the roster and payroll financials.
  • Work with our Hotel Manager to maintain the building's presentation and upkeep.
  • Ensure Meriton Suites standards, policies and procedures are adhered to.
  • Be able to manage the hotel in absence of the Hotel Manager.

To be successful in this role you will

  • Be ideally currently employed as a Manager on Duty / Duty Manager / Assistant Manager and looking to take the next step.
  • Have experience in a 4/5-star hotel environment.
  • Have a genuine passion for guest service and exceeding guest expectations.
  • Understand the importance of building a culture around respect and inclusion.
  • Possess excellent time management skills with the ability to work under pressure.
  • Be comfortable communicating with various internal and external stakeholders.
  • Conduct and present yourself in a respectful and professional manner at all times.

About Meriton Suites

Meriton Suites is Australia's largest owner-operator of apartment-style hotel suites, with 23 incredible locations and 6,204 suites, giving every guest a guarantee that they are staying in the best accommodation in Australia. Our award-winning hotels have continually been ranked the best in each location on many traveller review websites. For over 20 years, Meriton Suites has been the market leader in apartment-style hotel accommodation, conveniently located across Sydney, Canberra, Melbourne, , Brisbane and the Gold Coast.

For more information on Meriton Suites including our national expansion pipeline please visit  

Join us

If you would like to be considered for this opportunity, please click on the Apply Now tab below.

Only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. Please note that we will not consider external agencies as recruitment for this role is handled internally.

  • Guest Services Manager

    2 days ago

    Gold Coast, Queensland, Australia Wildlife Currumbin Sanctuary Full time

    **Make a genuine difference working with the dedicated team at the Currumbin Wildlife Sanctuary**:- **Voted one of the Gold Coast's most popular tourist destinations**- **Unique opportunity to be part of a value-led and future focused organisation.****About National Trust Queensland & Currumbin Wildlife Sanctuary**Voted one of the Gold Coast's most popular...

  • Guest Service Manager

    2 days ago

    Gold Coast, Queensland, Australia Meriton Group Full time

    OverviewMeriton Suites currently has an opportunity available for a Guest Service Manager to join our Broadbeach team.As the Guest Service Manager, you will report to the Hotel General Manager and be responsible for leading our front office operations while working cohesively with our housekeeping and maintenance departments.You will have access to Meriton...

  • Guest Service Manager

    2 days ago

    Gold Coast, Queensland, Australia Meriton Group Full time

    OverviewMeriton Suites currently has an opportunity available for a Guest Service Manager to join our Broadbeach team. As the Guest Service Manager, you will report to the Hotel General Manager and be responsible for leading our front office operations while working cohesively with our housekeeping and maintenance departments. You will have access to Meriton...

  • Guest Service Manager

    2 days ago

    Gold Coast, Queensland, Australia Meriton Group Full time

    OverviewMeriton Suites currently has an opportunity available for a Guest Service Manager to join our Broadbeach team. As the Guest Service Manager, you will report to the Hotel General Manager and be responsible for leading our front office operations while working cohesively with our housekeeping and maintenance departments. You will have access to Meriton...

  • Guest Services Manager

    1 week ago

    Gold Coast, Queensland, Australia beBeeConcierge Full time $60,000 - $80,000

    We are seeking a professional to fill the position of Guest Services Manager. The successful applicant will be responsible for leading the daily operations of our Porter Valet team, ensuring a positive guest experience and promoting our hotel as a leading entertainment destination.This is an exciting opportunity to take good care of both our guests and hotel...

  • Senior Guest Services Manager

    1 day ago

    Gold Coast, Queensland, Australia beBeeGuest Full time $109,999 - $124,999

    Job DescriptionAs a Senior Guest Services Manager, you will be responsible for overseeing the day-to-day operations of the Front Office, ensuring that all brand service standards are met and exceeded. Your objective will be to deliver exceptional guest experiences while maintaining profitability and efficiency.You will lead and manage Front Office operations...

  • Guest Service Professional

    1 week ago

    Gold Coast, Queensland, Australia beBeeGuest Full time $26,700 - $42,005

    Unlock a world of opportunities as a Guest Service Professional.About the Role:Key Responsibilities:Welcome and Engage: Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.Effective Communication: Maintain clear and courteous communication with...

  • Guest Service Agent

    4 days ago

    Gold Coast, Queensland, Australia Alpha Sovereign Hotel Gold Coast Full time

    OverviewWe are seeking a professional, customer-focused Guest Service Agent (GSA) to join our front office team at the Sovereign Hotel on the Gold Coast.In this role, you will be the face of our hotel, ensuring every guest receives a warm welcome and exceptional service throughout their stay.The ideal candidate will have previous hotel or accommodation...

  • Guest Service Agent

    4 days ago

    Gold Coast, Queensland, Australia Alpha Sovereign Hotel Gold Coast Full time

    Position OverviewWe are seeking a professional, customer-focused Guest Service Agent (GSA) to join our front office team at the Sovereign Hotel on the Gold Coast.In this role, you will be the face of our hotel, ensuring every guest receives a warm welcome and exceptional service throughout their stay.The ideal candidate will have previous hotel or...

  • Guest Service Agent

    2 days ago

    Gold Coast, Queensland, Australia Southport Sharks Full time

    **What are the perks....**- Food & Beverage Discounts- Accommodation Discounts- Free Gym Membership- Free Parking**About us...**The Mantra at Sharks Hotel is located alongside Southport Sharks and central to the Gold Coast Health and Knowledge precinct, the hotel includes 120 hotel rooms and suites, two conference rooms and a rooftop bar.**About the Role...