Payroll Officer
2 days ago
At RACQ, we're good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.
About the role:
Join our team and play a key role in ensuring accurate and timely payroll delivery. As a Payroll Officer, you'll provide essential administrative support to our Payroll Business Partners, helping to manage end-to-end payroll processes with precision and reliability. Your attention to detail and commitment to excellence will ensure our people are paid correctly and on time, every time. This position is a 12-month fixed-term contract.
Key responsibilities:
Deliver exceptional customer service by assisting employees with payroll queries and collaborating with Payroll Business Partners and internal teams such as Finance and HR.Maintain accurate employee records, process movements (new starters, transfers, terminations), and manage leave while supporting end-to-end payroll operations.Ensure compliance by interpreting and applying legislation, Enterprise Agreements, and company policies to calculate correct entitlements including superannuation, PAYG tax, and leave.Build strong relationships with internal stakeholders and external regulatory bodies (e.g., ATO, Centrelink) to manage payroll-related matters and associated documentation.Contribute to continuous improvement by participating in payroll projects, resolving processing issues, and ensuring timely, accurate delivery of fortnightly and monthly payroll cycles.About you:
Completion of Year 12 and 1–3 years' experience in payroll or a similar administrative role.Strong written and verbal communication skills, with excellent interpersonal abilities.Proficiency in Microsoft Excel and high attention to detail, accuracy, and numeracy skills.Ability to interpret complex Enterprise Agreements, policies, and calculate entitlements including leave, PAYG tax, superannuation, and salary sacrifice.Exceptional time management, problem-solving, and confidentiality skills, with the ability to work independently and collaboratively in a high-volume environment.Why join RACQ?
It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.
By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We've invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We'll continue to advocate for, research, and offer green solutions.
RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.
At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.
What we offer you:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:
Financial benefits and discounts on a range of banking, assistance and insurance productsGive back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.A range of flexible working and leave options, parental leave of 16 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).Invest in your development with in-house development programs and access to an extensive digital learning platform.
You can check out all our employee benefits at
Ready to apply to do good stuff daily?
Questions or require any adjustments? Please contact or visit
Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualification/education, professional membership, criminal history, credit, bankruptcy, watch list, politically exposed person, ASIC financial register, directorship and driving history checks) as part of the application process. Want to know exactly which background checks are needed for this role? Reach out to Human Resources at
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