Service Coordinator

7 days ago

Birtinya, Queensland, Australia Meraki Care Services Pty Ltd Full time $60,000 - $90,000 per year

About Meraki Care

At Meraki Care, we believe in delivering support with heart, empathy, and purpose. We're seeking a dedicated and organised Service Coordinator to join our passionate team and help ensure our participants receive exceptional care and support in their daily lives.

About the Role

As a Service Coordinator at Meraki Care, you will be responsible for overseeing the day-to-day coordination of participant supports across our Supported Independent Living (SIL) homes and community services.

This role involves working closely with participants, families, staff, and other stakeholders to ensure high-quality, person-centered support and smooth service delivery.

You'll take the lead in managing staff teams, maintaining compliance and documentation, and ensuring each participant's goals and needs are consistently met.

Key Responsibilities

  • Coordinate participant onboarding and ensure a smooth transition into Meraki Care services.
  • Liaise with participants, families, and external stakeholders to foster strong, collaborative relationships.
  • Conduct regular house visits to monitor participant wellbeing and ensure the smooth running of SIL houses.
  • Oversee staff management and team performance, providing support, guidance, and supervision.
  • Manage rosters for small teams, including managing daily shift changes and coverage.
  • Maintain accurate documentation and daily records for each participant in line with NDIS requirements.
  • Organise and coordinate participant appointments, community access, and day-to-day activities.
  • Prepare, review, and update participant reports and support plans.
  • Ensure the efficient, safe, and person-centred operation of SIL houses and services.
  • Uphold compliance with NDIS Quality & Safeguards standards and Meraki Care policies.

About You

  • Previous experience as a Service Coordinator, Team Leader, or Support Coordinator in the disability sector (preferred).
  • Excellent communication, leadership, and problem-solving skills.
  • Strong organisational and time management abilities.
  • High attention to detail and a commitment to maintaining accurate records.
  • Experience using rostering and client management systems.
  • Understanding of NDIS guidelines, SIL operations, and person-centered practice.

Why Join Meraki Care?

  • Supportive, values-driven workplace culture.
  • Opportunity to make a genuine difference in the lives of people with disabilities.
  • Ongoing professional development and training opportunities.
  • Competitive salary and flexible working arrangements.

How to Apply

If you're ready to bring your passion and professionalism to a team that truly cares, we'd love to hear from you

Please submit your resume and a cover letter outlining your experience and interest in the role.

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