Front Office

Love connecting with people? Love making their day? We're a modern, fun orthodontic practice looking for a Front Office / Treatment Coordinator to be the friendly first voice and face of our brand new clinic.  The practice will be opening in December so, if you're warm, chatty, professional, and not shy about discussing finances, we want to meet you

Why you'll love this role

You'll create five-star first impressions, keep our day running smoothly, and guide families through treatment options with clarity and confidence. This is your opportunity to combine exceptional customer service with helping people feel great about themselves through confident smiles.

The essentials

• Mondays & Tuesdays: 7.45am – 5:00pm
• Alternate Saturdays: 8:00am – 12:00pm
• Hourly rate based on experience

About the role

• Welcome & WOW: Greet every patient with top-tier service, manage incoming calls, and create a calm, outstanding front-of-house experience.
• Efficient scheduling: Coordinate bookings to keep clinicians on time and patients happy.
• Treatment & finance chats: Confidently explain treatment steps, timelines, and payment options with empathy and clarity.
• Admin that matters: Maintain neat, accurate records, manage emails, forms, and follow-ups with zero loose ends.
• Conversion support: Help turn new patient consults into treatment starts by explaining options in clear, friendly language and supporting them in making an informed decision about starting treatment.
• Team vibes: Collaborate with clinicians and the clinical crew to keep the day flowing.

You'll thrive here if you are

• People-first: Naturally friendly, chatty, and professional - you make others feel at ease.
• Customer-service obsessed: You love helping people and it shows in your tone, timing, and attention to detail (Non-negotiable )
• Money-confident: Comfortable discussing fees and payment plans with empathy and professionalism.
• Organised & accurate: You enjoy tidy systems, ticking off tasks, and leaving no admin behind.
• Calm under pressure: Busy moments? You stay positive and solution-focused.
• Experience: Preferred but not essential. If you have the right attitude and customer-service superpowers, we'll train you. Dental/orthodontic experience is a bonus.

What we offer

• A positive, team-focused culture where your contributions are valued.
• A modern, patient-focused practice using the latest dental technology.
• Ongoing support and professional development opportunities.
• Easy accessible location with onsite parking.

Apply now

Please send your resume and a short cover letter outlining why you'd be perfect for the job and your relevant experience to or apply via Seek.