Care Partner

Do you have the drive and motivation to support and enable our participants to live safely in their own home, whilst maintaining a quality of life that maximises their potential?

We have an exciting opportunity for an experienced Care Partner who is caring and compassionate, self-motivated, energetic and is looking for a position that has variety and offers an opportunity for ongoing professional development.

About us:

Celebrating our 13th Birthday this year, Dovida Sunshine Coast & Gympie is the trusted choice for in-home care and companionship services in Queensland's Sunshine Coast & Gympie regions.

We are a specialist provider of high-quality, relationship based, in-home care for older Australians. We help with a range of personal and lifestyle needs while providing welcome companionship. Our services include assistance with personal care, light household duties, meal preparation, medication reminders, and transport to appointments, shopping and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

What we offer:

· Energetic and outgoing team

· Great working culture

· Passionate culture focusing on 'person centred' care

· Respectful and supportive atmosphere

· Growing company

· Birthday day off

· Competitive Salary Package with work vehicle included

· Opportunity to work for a company that is locally owned and operated but also part of a national and global network

About the role: Care Partner

Reporting directly to the Client Experience Manager, you will provide effective and high-quality care coordination and management services to support our participants living in the Sunshine Coast area. Specifically, the Care Partner is responsible for growing, on-boarding, and managing their own case load of participants. The client management

component is a participant focused process of planning, navigating, coordinating a participant's current and long term needs to support them to remain at home.

You will be:

· Building relationships based on trust with prospective and existing participants and their representatives.

· Meeting with prospective participants and their representatives to understand their goals and current needs and provide solutions. Further, gain their commitment for home care services, including creating robust, personalised care plans.

· Conducting regular quality assurance visits with participants in person and/or over the phone to ensure the highest level of care is being attained while also determining any changing needs or requirement for additional services.

· Ensuring that participants' changing needs and preferences continue to be supported by working together with the participant, their representatives and Caregivers.

· Knowledgeable about a wide range of resources and local services so that you can inform participants and/or representative about a range of tailored resources or services to meet any specific needs.

· Building relationships and communicate regularly with other health service providers and/or local referral sources to build and ensure awareness of the range of support and services that Dovida can provide within our local community.

To be successful in the role you will need the following skills & experience:

· High-level administrative approach with a high attention to detail.

· Relationship skills to build relationships based on trust with prospective and existing participants and their representatives.

· Highly efficient workflow with proven time management skills.

· Effective communication with excellent customer service skills and demonstrated problem solving abilities.

· Proven ability to work both autonomously and as part of a team.

· Self-motivation and outcome orientated, with the capacity to deal with multiple and at times conflicting priorities.

· Proven experience in identifying appropriate services or resources and build effective relationships to work with multidisciplinary teams across the health and community services sectors.

· Demonstrated ability and confidence to sell consultative.

· A valid driver's license.

· A professional demeanour that creates a favourable first impression that puts people at ease and builds into a trusting relationship.

· Demonstrated discretion, integrity, fair-mindedness consistent with the culture and values of Dovida.

· Professional attire and presentation always

· Preferred: Experience in either social services/nursing/gerontology/aged care or disability and/or equivalent combination of education and work experience.

· Preferred: Experience in identifying, coordinating, and managing care services for aged, community, health, or social services

· Required: Qualification in the field - Certificate 4 or higher

If this role sounds perfect, please express your interest by including a cover letter addressing the skills and experience requirements. Applications can be submitted via SEEK or emailing Michael.Proby- For any questions relating to this role, please contact the Business Operations Manager on