Customer Service Coordinator

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world's evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica's 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

An exciting opportunity has become available for an enthusiastic Customer Service Coordinator to join our team in Kemps Creek. This role provides vital administrative and office support to our internal teams, while delivering exceptional customer service to our national client base.

It's a truly holistic and rewarding position, working closely with our experienced Technical and Sales teams across Australia. We're looking for someone with strong communication skills, the ability to work both independently and collaboratively, excellent time management, and confidence in engaging with clients and colleagues locally and interstate via phone, email, and other digital communication channels.

Requirements for Success:

• Call & Ticket Management – Answer and manage incoming calls, log service desk tickets, and update the CRM database.
• Customer Communication – Provide regular updates via phone and email on service progress.
• Incident Allocation & Scheduling – Assign and manage incidents/tickets to service engineers for efficient resolution.
• Preventative Maintenance – Schedule and coordinate maintenance visits.
• Quotations & Approvals – Create estimates and follow up on customer approvals.
• Email & Inquiry Handling – Respond to customer emails, sales inquiries, and engineer requests.
• Billing & Credit Requests – Raise sales orders, invoices, and process credit requests for incorrect invoices.
• Job Follow-Ups – Ensure field engineers close jobs and confirm equipment functionality with customers.
• Install-Base Management – Maintain customer records, decommission instruments, and track support status.
• General Administration & Compliance – Support staff and management, uphold SLAs, and promote professionalism.

Skills & Experience:

• Prior experience within the health care industry desirable (but not essential)
• Presented with a high level of professionalism and attention to detail
• Strong verbal and written communication skills
• Knowledge of Microsoft Office
• Tech savvy & open to learning new computer systems
• Capability to prioritize tasks and work loads

Working with EssilorLuxottica

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day.

• A generous yearly product allowance for you to spend across our portfolio of brands
• Up to 50% off for family and friends
• Global volunteering opportunities through our OneSight Foundation
• Wide range of career opportunities across the EssilorLuxottica network

To be considered for this opportunity, please click apply and send your cover letter and resume today.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.