Customer Care Coordinator, ANZ

1 day ago

Smithfield, New South Wales, Australia RS Components Limited (Australia) Full time $50,000 - $70,000 per year

Office location: Smithfield, NSW

Join a team where customer experience comes first We're looking for a proactive, customer focused individual to be the voice of our brand and help us deliver exceptional service across every touchpoint. If you thrive in a dynamic environment and enjoy making meaningful connections with customers, we want to hear from you.

What You Will Doing In This Role….

  • Deliver an outstanding customer experience across all channels (phone, email, chat).
  • Proactively communicate with customers about their orders and inquiries.
  • Collaborate closely with sales to support business growth through value-added services.
  • Spot opportunities to upsell, cross-sell, and enhance customer relationships.
  • Handle customer complaints professionally and work to resolve issues quickly.
  • Keep customer records updated in SAP and ensure data accuracy.
  • Contribute to process improvements that enhance service delivery.

What do I need to be successful?

If you have the following skills and experience, we want to hear from you:

  • 2+ years in a customer service or call centre environment.
  • Excellent communication skills—both written and verbal.
  • Friendly, motivated, and customer-obsessed mindset.
  • Strong problem-solving and time management skills.
  • Ability to work independently and prioritize effectively.
  • Comfortable with Microsoft Office; SAP or CRM experience is a plus.
  • Experience with inbound/outbound call centre operations is a plus

About RS Group

Across the industrial design, manufacturing, and maintenance worlds, we're the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.

We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer's challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.

We are one team. We deliver brilliantly. We do the right thing. We make every day better.

These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond.

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