IT Support Officer

The Role

We are seeking an enthusiastic and experienced individual to join DesignInc Sydney in a part time capacity within the IT team.

This is junior to mid level role involves assisting the Head of IT by providing support across all levels while working on the service desk for all staff queries and issues. This role is available 4 days per week (25 hours).

This includes:

• Being responsible for providing IT support at all internal events and presentations
• Providing Desktop Support (Windows Based) & Microsoft Office Support
• Installing and configuring computer hardware, software, telephones, networks, printers and scanners
• Upgrading operating systems and computer software
• Repairing and replacing equipment as necessary
• Monitoring printer toners, papers and ordering supplies
• Moving computers around the office when necessary
• Following and developing loan equipment booking processes and procedures, ensuring equipment is booked out and checked in on return
• Responding in a timely manner to service issues and requests
• Providing technical support across the company
• Improving the call resolution, user documentation, policies, troubleshooting guides, knowledge-base and internal procedures within IT

This is a 'hands on' role and we need a team player with a positive attitude to take on each new task, no matter how big or small.

To be successful in the role you will have/be:

• Minimum 2 to 3 years' experience as IT Support
• Excellent knowledge of computers and associated MS software packages
• Good support knowledge of printers and peripherals
• Good understanding of WAN/LAN networking, firewalls, switches, routers
• Knowledge of Microsoft AD, DNS, DHCP, Group Policy, Scripting
• Knowledge of Backup Software's Symantec and Veeam
• Experience with desktop Standard Operating Environment (SOE) & imaging
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to priorities and delegate
• A keen eye for detail
• Working experience in the architecture industry is an added advantage

We are on the look-out for a high calibre applicant who is not only talented but also enjoys a dynamic, progressive, challenging and fun workplace.

If this sounds like you, we'd love to hear from you

The Team

Teamwork is at the heart of our approach. More than an architectural practice, DesignInc embodies a holistic approach to buildings and environment that puts people and sustainability at the centre of everything we do.

At DesignInc Sydney, all our team members benefit from:

• Health, Well-being and Lifestyle program which offers access to an EAP, discounted gym memberships, personal and flexible working arrangements.
• Professional development and training, through formal CPD sessions and attendance at industry events.
• Study leave and financial assistance to continue formal education.
• Mentoring Program to support personal and professional growth and development.
• Regular Social Events including regular drinks after work, team events and work functions.

DesignInc Sydney

DesignInc is an Australia-wide practice, dedicated to creating people-centric environments from the large scale to the small. Our award-winning portfolio includes transport and infrastructure, schools, workplaces, multi-residential communities, hospitals and sport centres.

Our combined talent of 200+ architects, urban designers, interior designers and landscape architects, across studios in Melbourne, Sydney, Brisbane, Adelaide, Perth and Darwin; brings a holistic perspective to each client's brief and site.

Nguluway DesignInc

First Australians are encouraged to apply as this role involves significant work on Indigenous projects through  DesignInc Sydney's  joint venture with Nguluway DesignInc. This is a unique partnership which drives a First Nations led approach to design and landscape projects. We seek to foster and grow First Nations input in our sector through our mentoring and employment opportunities, and we work with local custodians to ensure that Country is captured and preserved through our projects.

Please submit your Resume and Portfolio through to