Consultant, GenAI Conversational Designer

3 days ago

Australia NAB - National Australia Bank Full time $80,000 - $120,000 per year

Consultant, GenAI Conversational Designer (Prompt Engineer)

Job number: 803652

Primary position location: Australia-wide

Primary position location: ACT- Canberra region

Primary position location: NSW- Sydney CBD

Show More

Category: Information, Communication & Technology

Work type: Fixed term Full time

Closing at: Oct :55 AEDT

Favourite

Exciting and unique opportunity to join the Contact Centre Domain in this busy hands-on design role supporting Personal Bank

  • Outstanding opportunity to build and progress your career
  • 12-month Fixed Term opportunity

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a Consultant, GenAI Conversational Content Designer, you will be joining the Contact Centre Domain in Personal Banking, that's doubling down on customer obsession.

As a Consultant, GenAI Conversational Content Designer, each day, you'll go above and beyond to:

  • Help to build governance frameworks to support monitoring and maintenance of GenAI features
  • Improve existing GenAI features through prompt uplifts, testing and iterating
  • Help rollout new GenAI features in a safe and moderated way
  • Improve Virtual Assistant (VA) conversations in line with human-centred design and heuristic principles

  • Build conversational flows in line with conversation design principles and identify, implement and test NLP (Natural Language Processing) and LLM improvements

  • Apply a risk lens to all GenAI features and decisions

  • Support UX design, usability and accessibility for the VA and other team initiatives
  • Find ways to seek and apply customer feedback to improve the VA experience

What you'll bring

  • Experience in prompt engineering, ideally in a virtual assistant or customer service environment
  • Demonstrated experience in building test plans and/or frameworks to measure impact and results
  • Extensive relevant experience in written communication, such as technical writing, content creation, communications or customer support materials
  • Experience applying human-centred design principles to content creation
  • Demonstrated experience in continuous improvement leading to measurable outcomes
  • Ability to solve complex problems through process mapping and gap analysis
  • Previous experience or exposure to Digital/CX design functions preferred
  • Experience working with Chatbots and/or AI (Artificial Intelligence) or NLU (Natural Language Understanding) is preferred

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

LI-DNI

  • Presales Solutions Architect

    1 day ago

    Australia Impetus Technologies Full time $120,000 - $180,000 per year

    AustraliaQualification:The Solutions Architect role at Impetus is critical, as we design cutting-edge solutions for some of the biggest global enterprises. Our SAs drive customer success by aligning business goals with IT services, software products, platforms, and infrastructure. They are creative problem solvers who collaborate closely with clients to...

  • Senior Design Engineer

    2 weeks ago

    Australia Envato 2 Full time $120,000 - $180,000 per year

    About EnvatoAt Envato, everything we do is about empowering creatives to thrive.We're here to help creatives bring their ideas to life, supercharge their workflows, and equip them with an unparalleled toolkit they can use anywhere. With unlimited access to world-class assets, innovative AI tools, and hands-on tutorials, we deliver what creatives need today -...

  • Learning & Teaching Transformation Specialist - Hybrid

    1 week ago

    Australia RMIT Online Full time $120,000 - $180,000 per year

    Work options: Hybrid Full-Time, PermanentPosition based at 222 Lonsdale Street, MelbourneHybrid ways of working, only 2 days a week on-siteAbout the RoleAre you passionate about the future of education and the ethical use of GenAI in learning? RMIT Online is seeking a Learning & Teaching Transformation Specialist to lead the charge in transforming online...

  • Principal Consultant

    5 days ago

    Australia Lab3 Full time $120,000 - $180,000 per year

    LAB3 is one of the largest Azure engineering practices in the Australasia region with a focus on Cloud & DevOps, Data, IoT & AI, Modern Workplace, Security, and Network services.We are looking for a Principal Consultant to join our Security Practice. You will be responsible for leading, delivering, and engineering, at a high-level, technical solutions on...

  • Lead consultant

    2 weeks ago

    Australia BackOffice Associates Full time $120,000 - $150,000 per year

    Date: Sep 5, 2025Location: AUCompany: SynitiABOUT USSyniti part of Capgemini is the enterprise data partner, empowering anyone who relies on data to make business-critical decisions by delivering data they can trust through a unique combination of intelligent software and experts who deeply understand the role of data in enterprise growth. At Syniti, we...

  • Mechanical Engineer- Design, Production, Manufacturing, Quality

    2 weeks ago

    Australia, Canada, Germany Abroad Pathway Immigration Consultant Full time $100,000 - $150,000 per year

    Canada is actively hiring Mechanical Engineers & specialists in HVAC, robotics, acoustics, nuclear, power generation, thermal systems, automotive, cryogenics, fluid mechanics, piping, mechatronics, MEMS, marine, oil & gas, advanced manufacturing. Required Candidate profileFor queries, contact us at Mechanical Engineer | Design, Production, Manufacturing,...

  • Client Success Consultant

    1 week ago

    Australia Unleashed Potential Full time $60,000 - $80,000 per year

    Help Clients Succeed While Building a Flexible CareerDo you enjoy helping people reach their goals, solving problems, and guiding clients to get the most out of their experience? Are you looking for a flexible freelance role where you can work remotely, manage your own schedule, and be rewarded for results?We're seeking a motivated Client Success Consultant...

  • UX/UI Designer

    5 days ago

    Australia Casa Hidalgo Full time $36,000 - $54,000 per year

    UX/UIWeb DesignerFreelance – Remote (5–10 hrs/week to start)Start: ASAPLocation: Remote (Australia-based or similar timezone preferred)Reports to: Creative Director, Casa HidalgoAbout Casa HidalgoCasa Hidalgo is a boutique design & development studio crafting intentional, elevated websites for service based businesses and product led brands who are ready...

  • Interior Designer

    6 days ago

    Australia Burbank Full time $60,000 - $120,000 per year

    Architecture & Interior Design Interior Designer Melbourne Permanent / Full Time28/10/2025Work in a beautifully designed, client-facing studioEnjoy career growth, training & development opportunitiesAccess exclusive discounts on homes, suppliers & moreAre you a creative thinker with a passion for interiors and a flair for customer service? Join the team at...

  • Civil Design Officer Trainee

    2 weeks ago

    Australia Maitland City Council Full time $20,732 - $42,104 per year

    About the OpportunityMaitland City Council's Pathways program is a fantastic way to kick-start your career and gain professional experience in an industry you are passionate aboutCommencing in January 2026, for a period of two years, we are looking for a Civil Design Officer Trainee to join our organisation.In this role, you will work within our Design team...