Team Leader- SIL Houses

Position Title: Team Leader – SIL House

Award: SCHADS Award 2010 (MA – Social and Community Services Employee Level 3

Reports To: SIL Manager / Director

Location: Pearson's Services – Various SIL houses

1. Purpose of the Role

The Team Leader provides on-site coordination, oversight, and support within a Supported Independent Living (SIL) house. This position ensures that participant care, documentation, and safety standards are maintained to the highest level, and that all staff are supported to deliver consistent, person-centred services.

2. Key Responsibilities

Participant Care

• Oversee the daily supports provided to participants, ensuring safety, dignity, and independence.
• Ensure all participant documentation (One Folder, My Health Folder, emergency plans, and risk assessments) is complete and current.
• Support mentors to implement NDIS goals and individual care plans.

House Audits and Compliance

• Assist with house audits, ensuring all areas meet compliance and safety standards.
• Assist follow up on corrective actions.

Medication Oversight

• Ensure medication documentation is accurate and consistent.
• Check Webster packs, GP-signed lists, and sign-off sheets for each participant.
• Confirm correct handling and administration of Schedule 8 (S8) medications.

Staff Support and Orientation

• Conduct house orientations for all new mentors, including daily routines, documentation, and safety expectations.
• Communicate effectively with the SIL Manager about staff performance, training needs, or concerns.

Documentation and Reporting

• Maintain accurate records and escalate concerns or missing information to management.
• Contribute to participant reviews and updates as required.

Teamwork and Communication

• Build positive working relationships and promote a respectful, supportive team culture.
• Encourage open communication and problem-solving within the house team.
• Uphold professional boundaries and confidentiality at all times.
• Report any concerns to the SIL Manager or Director.

3. Person Specification

Qualifications and Checks

• NDIS Worker Screening Check (mandatory)
• Working with Children Check (mandatory)
• First Aid and CPR (current)
• Valid driver's licence
• Desirable: Certificate III or IV in Disability, Community Services, or related field

Experience and Knowledge

• Minimum 1–2 years' experience in disability or supported accommodation environments.
• Understanding of NDIS Practice Standards, risk management, and participant rights.
• Experience coordinating supports or acting as a shift leader/team leader preferred.
• Strong understanding of medication administration, documentation, and compliance procedures.

Skills and Attributes

• Excellent written and verbal communication skills.
• Strong time management and organisation skills.
• Ability to work independently while contributing to a team environment.
• High attention to detail and commitment to participant safety.
• Ability to remain calm under pressure and manage multiple priorities.
• Demonstrates integrity, professionalism, and empathy.

4. Accountability

The Team Leader reports directly to the SIL Manager / Director and is accountable for:

• Ensuring participant documentation and risk management remain current.
• Conducting fortnightly audits and reporting issues immediately.
• Inducting and supporting mentors to maintain compliance and care standards.
• Escalating incidents, health issues, or behavioural concerns promptly.
• Promoting a safe, positive, and compliant environment at all times.

5. Key Performance Indicators (KPIs)

• 100% completion of fortnightly house audits on time.
• All participant documentation current and accessible in One Folder and Brevity.
• No overdue medication or risk documentation.
• New staff oriented within 48 hours of starting.
• Prompt escalation of risks and incidents within required timeframes.
• Positive staff feedback and participant outcomes.

6. Organisational Values

At Pearson's Services, we are committed to providing safe, high-quality, and person-centred supports that empower individuals to live fulfilling lives. We value:

• Safety – keeping participants and staff protected.
• Integrity – doing what's right, every time.
• Respect – valuing all people equally.
• Teamwork – working together to achieve better outcomes.
• Compassion – providing care with empathy and understanding.

Email cover letter and resume to or

Job Types: Full-time, Part-time, Casual

Pay: $38.65 – $48.31 per hour

Work Location: In person