Client Success Manager

About the role

Cirka is a leading commercial presentation services provider and we are seeking a talented Client Success Manager to join our dynamic team in Melbourne.

As the Client Success Manager for one of our premium clients in the heart of Melbourne's western precinct, comprising five Premium A-Grade commercial towers. You will play a pivotal role in ensuring the satisfaction and retention of our valued client. This is a full-time position that offers the opportunity to contribute to the growth and success of our organisation.

What you'll be doing

• Serving as the primary point of contact for our clients, building strong relationships and understanding their unique needs.

• Leading and working collaboratively with our operations team to ensure seamless service deliver and deliver desired commercial results.

• Regularly monitoring client satisfaction and proactively addressing any concerns or issues.

• Identifying opportunities for service improvement, investment and efficiencies to grow our client relationships.

• Providing regular performance reports and updates to client including completion of reports, contract plans and strategies as required along with any other business reports.

• Contributing to the continuous improvement of our customer service processes.

• Ensuring compliance across the contract and actively work with other business functions to mitigate against any risks.

What we're looking for

• Demonstrable experience in a client-facing or customer success role, preferably in the cleaning services or facilities / service labour-based business.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.

• A genuine passion for providing exceptional customer service.

• Problem-solving skills and a proactive approach to addressing client needs.

• Strong organisational and time management skills, with the ability to juggle multiple priorities.

• Experience Microsoft Office suite user and experience working with online document management and auditing systems.

What we offer

We treat our people with respect and appreciate their hard work in jobs where expectations are high. Our team is the centre of our business, and we are continually looking for ways to provide benefits that support life, not just our employee's working life.

• Exclusive access to discounts and cashback with 100's of retailers, so you can save money every day.

• Wellbeing Centre where you can access a vast library of fitness videos, healthy recipes and articles to help you, no matter where you are, in your wellbeing journey.

• Hybrid working arrangements, you will have the option to work remotely up to 2 days per week.

• Lead your own development with access to CirkaDevelop our online training portal where you can access over 100,000 courses to learn a new skill or expand on your current knowledge.

• Salary sacrifice novated lease, saving you money on everything from vehicle finance, to fuel, maintenance, and roadside assistance.

• After working with us for 1 year you will unlock even more benefits, including a week of Wellbeing Leave, Volunteer & Study Leave.

About us

Over the last 35 years we have developed into a multi-faceted presentation partner, delivering quality cleaning and facility services at international sporting events, iconic sporting and entertainment venues, premium commercial properties and national retailers.

Cirka is committed to equity, inclusion, and diversity to drive our business results, provide an environment where everyone feels respected and where different views and alternative perspectives are valued. We welcome applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people of varied age, ability, and faith.

If you're passionate about client success and interested in joining our dynamic team and being part of our continued growth, we encourage you to apply now.