Client Support Officer

OUR ORGANISATION

Regional Housing is a tier 1, not-for-profit organisation managing crisis, transitional and long-term social housing as well as a range of complementary support programs across regional Queensland.  Our vision of 'every person has a home' is at the core of everything we do.  We are passionate about helping the most disadvantaged in our community.  With an enviable and positive team culture, strong systems and supports, and a professional approach to all aspects of business, Regional Housing has earned a reputation as an employer of choice.

At Regional Housing we recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disabilities.

Please visit our website at  to find out more about us.

ABOUT THE POSITION

The Client Support Officer acts as an advocate for, and supports, those individuals and families who are homeless, or at risk of being homeless, in line with Regional Housing policy and relevant operational and funding guidelines.  The position ensures an effective intake process, professional and compassionate assessment of customer needs and appropriate advice, support, or referral, dependent upon that need.

The position will play a significant role in the advocacy and support of customers in crisis, some of who may be housed under relevant programs or as directed by the General Manager Support Services, throughout the Wide Bay-Burnett region, by assisting them to navigate housing options to determination appropriate accommodation solutions.  Through clear and achievable goal setting, the Client Support Officer assists customers to move from crisis to stability to independent living through the use of a structured case management approach.

Community engagement and building relationships with key internal and external stakeholders are also undertaken by this position.

SELECTION CRITERIA

• Support strategic direction through a combination of relevant experience, training and/or education in the area of human services or homelessness response
• Achieve results through the ability to provide effective case management and accurately maintain customer and agency records through good time management and organisational skills
• Support productive working relationships by building and sustaining positive relations with team members and organisation and all external stakeholders
• Display personal drive and integrity by applying relevant legislation, policies, and procedures
• Communicate with influence, both written and verbally, by communicating clearly and effectively in the delivery of quality customer service through effective interpersonal, compassionate, and empathetic people skills with a mature and calm approach to managing customers in crisis or distress.
• To be successful in this role, you will possess high levels of resilience, be adaptable and confident in navigating complex situations while providing support in a respectful and professional manner.
• The ability to work both autonomously and as part of a team, bringing a collaborative and team centred approach.
• Demonstrated ability to work effectively and respectfully with Aboriginal and Torres Strait Islander people within their community
• Good computing skills across the range of Microsoft products and the ability to quickly assimilate knowledge of new computing and other systems

ESSENTIAL

• Successful pass achieved on Queensland's Working with Children Check - Positive Notice Blue Card issued by Blue Card Services
• Current Queensland Drivers Licence (C Class)
• Successful pass achieved on Pre-Employment validation and assessment including but not limited to Police Check, employment history and background check, qualifications, and skills validation.

DESIRABLE

• Possession of, or currently studying towards the completion of qualifications in Human Services or Social Science will be well regarded
• Current First Aid Certificate, or the ability to acquire same

HOW TO APPLY:

All applications are held in the strictest confidence. Only shortlisted candidates will be contacted.

If you feel you meet the criteria and would like to apply, please send your resume with a covering letter through the apply button or email

Michalle Faulkner

EastCoast HR Group

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