Client Service Officer

• Permanent full time opportunity
• Salary packaging options that can increase your take-home pay
• Opportunity to make a real difference to someone's life

Client Service Officer - Bundaberg

Spinal Life Australia is a non-profit organisation that provides expert knowledge, specialist therapies and supports tailored for people with spinal cord injuries and other physical disabilities. We're one of the largest providers of support services to people living with spinal cord damage and other physical disabilities in Australia.

Our Personal Support & Home Care Services team is moving through an exciting period of change as we prepare for transformations in our organisation and our industry. Our team of over 700 workers provide in-home support to our clients across Queensland, and we're currently looking for exceptional Client Service Managers to help us make a difference every day. This is a Permanent Full-Time position, based in Bundaberg

What will I do?

In this busy, relationship-focused role, you will coordinate service in a specific geographical area and make sure our clients are getting great service, when they need it, how they need it, so that they can live the life that they want to.

This means that you'll:

• manage individual client service plans to ensure changing client service needs are being met with the aim of continually improving service delivery for our clients
• ensure we're maximising our clients' funding and budgets through monitoring client service hours, reducing overtime costs, agency usage and staff turnover
• partner, collaborate and negotiate with clients and other stakeholders to deliver appropriate and sustainable service
• source and coordinate resources to ensure timely and appropriate client service delivery
• develop and renew service agreements, including providing quotes and our service menu
• manage teams of Support Workers across our region working out in the community and in our clients' homes, helping to engage them with our organisation, plan for their development and training, and support them to be the best Support Workers in the sector

Our successful Client Service Officers are expert relationship-builders from a variety of backgrounds and specialisations.

Essentially, we're looking for someone who can:

• coordinate, monitor and develop services to people within a community setting
• manage a whole lot of competing priorities effectively and still deliver exceptional client outcomes
• supervise, develop and mentor staff
• lead well - this is different from supervision, we're looking for a real leader, someone who can engage, inspire and support our workers to be the best
• communicate effectively with a wide variety of people, including support staff, clients from varied backgrounds, clinical staff, community networks and our clients families
• build great relationships and be an ambassador for our organisation and our clients

Why do I want to work at Spinal Life Australia?

This is your opportunity to really make a difference - in our team, in our organisation and in our clients' lives. By doing a great job, you'll be making sure that our clients receive the support they need to help them live the life that they choose.

Apply now and you'll also enjoy all the benefits of working with Spinal Life Australia, including:

• Salary packaging arrangements that can increase your take-home pay.
• Real work/life balance including accrued monthly days off and the ability to purchase extra leave.

Please submit a resume and a cover letter telling us what you can bring to Spinal Life and why you want to join our team. We'd also love to know what great customer service means to you

Application end date 17th November 2025