Business Support Officer

$73,461 per annum + super + benefitsPermanent, Full-Time

Water Services | Infrastructure Operations and DeliveryBundaberg Region

About Us

At Bundaberg Regional Council, we are dedicated to building a vibrant and sustainable future for our community. We pride ourselves on fostering a supportive and inclusive workplace where individuals from diverse backgrounds and skill sets can thrive. Whether delivering essential services or driving innovative projects, our team is united by a shared commitment to making a meaningful impact. By joining us, you'll become part of an organisation that values your contributions, supports your growth, and empowers you to help shape a better future for everyone.

Uniquely positioned north of Brisbane in Queensland, Australia, the Bundaberg Region is one of Australia's fastest-growing regional cities and the gateway to the Southern Great Barrier Reef. The Bundaberg Region boasts the most equitable climate in Australia and rates fifth in the world alongside Hawaii. Noted for its environmental excellence, pristine waterways, and proximity to the Great Barrier Reef, the Bundaberg Region showcases everything that nature's palette can create.

About The Opportunity

The Business Support Officer provides a professional first point of contact for both internal and external customers by responding to enquiries and redirecting as required to ensure the accurate and timely delivery of information or service.

The role undertakes multiple business support activities for the functional areas of Water Services, including the processing of customer requests, invoices, applications, and reports; preparing correspondence; managing credit card reconciliations; and supporting water interruption notifications and drainage plan requests.

You will also utilise corporate systems and the digital tools of the Management Operating System (MOS) to support the operational and technical areas of Water Services, working collaboratively with other team members to maintain a professional and efficient customer service environment.

About You

You will have:

• Demonstrated experience working in a customer-focused administration office or business support environment.
• A high level of computer literacy, with proficiency in Microsoft Office applications.
• The ability to learn and apply digital tools within the Management Operating System (MOS) and other corporate software.
• Strong organisational and time management skills with attention to detail.
• High-level written and verbal communication skills with the ability to work effectively both independently and as part of a team.

Desirable:

• Qualifications in business or administration.
• Experience working in local government or the water industry.

To view the Position Description for this role, please click here.

What we offer

• An attractive remuneration salary with options for salary sacrifice, up to 12% Superannuation contributions, 17.5% leave loading.
• Play a key role in shaping the future of our community by ensuring the efficient operation of our Water Business.
• Enjoy a health work-life balance with a 36.25-hour working week, regular rostered days off, and long weekends.
• Opportunities for professional development training and study assistance to enhance your career progression.

Discover more about working at Bundaberg Regional Council and the benefits we offer our employees by clicking here.

The Selection Process

We encourage candidates to advise us of any accommodations they may need to ensure a smooth and inclusive experience throughout our recruitment process and work environment. We are passionate about providing equal employment opportunities and encourage people of all backgrounds to apply.

We celebrate our community's rich diversity and are committed to attracting and employing people that represent the community that we serve. We recognise and appreciate the diversity of our employees and are committed to creating an inclusive and safe working environment where all employees are valued, respected and supported to achieve their potential.

The preferred candidate will be required to undergo a National Police Check.

Ready to make a difference? Apply now and join us in building Australia's best regional community

How to Apply

To apply, submit your application online by clicking the "Apply" button. Please include:

1. A current resume
2. A cover letter addressing the "About You" section (max. 2 pages).

For enquiries, please contact or Please quote job reference BDBRC1431.

Closing date: Wednesday, 19 November 2025, 11:59 pm, AEST

Applications that do not meet the above requirements may not be shortlisted. The advertisement will be closed either when a successful applicant is identified or on the application close date, whichever is sooner.

Thank you for your interest in this position. To explore all our current opportunities, visit our Careers with Council webpage. We look forward to receiving your application.