Booking Coordinator/Service Advisor- Jacob Toyota

4 days ago

Yarra Valley High Country, Australia Jacob Group of Companies Full time $50,000 - $80,000 per year

About Us:

Jacob Toyotais part of the Jacob Group of Companies, a proud, locally-owned family business operating in the region for over 90 years. Our success has been built on exceptional people who work with us and their desire to achieve and provide our customers with the best product and experience.

The Opportunity :

Due to growth and the opening of our brand-new showroom, we're looking for a passionate individual to join our team This is an incredible opportunity to be part of something new, contribute to our success, and grow with us.

We'd love to meet a passionate, customer-focused individual ready to bring our new showroom to life.

If you love cars and enjoy customer service, don't miss out on this career opportunity

We seek a dynamic and customer-focused individual to join our team as a Booking Coordinator/Service Advisor. In this role, you will play a crucial part in ensuring the smooth operation of our service department by providing exceptional customer service.

While an automotive background is an advantage, we will provide extensive training to individuals with the right attitude.

The Role:

  • Customer Service: Greet customers warmly, listen attentively to their concerns, and provide knowledgeable advice and recommendations tailored to their service needs

  • Bookings: Handling all incoming customer enquiries and booking service appointments

  • Order Processing: Efficiently process repair orders, ensuring accuracy and timely delivery to meet service department needs.

  • Technical Support: Collaborate with service technicians to understand technical requirements and provide appropriate service solutions.
  • Administrative Tasks: Perform administrative duties, including invoicing, scheduling, and maintaining service records.

Why Join Us?

At the Jacob Group of Companies, we are committed to providing our employees with a rewarding and fulfilling work experience:

  • Brand new, modern, state-of-the-art showroom
  • Career Progression - Ongoing training, mentorship and professional development
  • Fantastic Team Culture -Join a friendly, close-knit team that values hard work and respect
  • Long-term employment - Opportunities to grow within the Jacob Group of Companies
  • Employee Benefits - A vast range of employee discounts and special offers

Requirements :

  • Excellent communication and organisational skills
  • Strong attention to detail and ability to multitask in a fast-paced environment
  • Sound computer skills
  • Passion for customer service
  • Positive attitude and team-oriented mindset
  • Professional presentation
  • Current Driver's Licence

Please note that only shortlisted applicants will be contacted.

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