Junior Salesforce Administrator

Corporate Office

15 Oct

Written By Human Resources

Division/Branch: Youthworks, Accounts, Data, Finance

Location: Clarence Street, Sydney, NSW (Hybrid once training is complete)

Job Type: Permanent, Fulltime (5 days per week)

Closing Date: As soon as the position is filled

The Finance Team ensures Youthworks is well run: that it operates within budget; plans effectively; stewards its resources; manages its employees well; has appropriate information systems; acts in compliance with appropriate policies and legislation; acts in alignment with its strategy; and identifies and manages risks. The division also undertakes special projects: assisting the CEO to formulate and execute a strategy; identifying areas for organisational and cultural improvement; executing key strategic projects relating to existing divisions; and exploring new opportunities that align with Youthworks' strategy.

The Junior Salesforce Administrator will support the management of Salesforce. Responsibilities include user assistance, system configuration, data management, reporting, and training. Working within a small Salesforce team, the Junior Administrator will gain hands-on experience across a wide range of projects and tasks, providing a strong foundation to rapidly develop their administrative skills and expertise

POSITION RESPONSIBILITIES

• Provide first-line support to internal Salesforce users, resolving or escalating issues as required.
• Manage user setup, profiles, roles, and permission sets.
• Assist with data imports, exports, deduplication, and data cleansing.
• Maintain and configure custom fields, objects, page layouts, and record types.
• Support automation processes (flows, workflow rules, process builder).
• Develop and maintain standard and custom reports and dashboards.
• Assist with sandbox management, testing, and deployments under guidance.
• Prepare training materials and run user training sessions alongside the Platform Head.
• Support change management by documenting enhancements and communicating updates.
• Contribute to small projects and system improvements under the Platform Head's direction.

Additional Responsibilities

• Undertake other duties related to the role as directed by the CRM Platform Head

Employee Responsibilities

• Attend Youthworks conferences, events, and training
• Adhere to Youthworks policies and procedures
• Propose and undertake appropriate professional development
• Keep abreast of industry knowledge, initiatives, and changes for continuous improvement in service delivery
• Perform additional duties within skill set as required from time to time
• Comply with Youthworks standards as well as industry regulations and safety standards
• Contribute to the improvement of the policies and procedures
• Ensure all relevant reporting occurs promptly, is enacted as needed and filed accordingly
• Model Christian behaviour in all aspects of the role
• Work autonomously and effectively in a ministry environment where it is important that time is used efficiently, honestly, and resourcefully
• Be an active team member participating in team meetings and devotions, and be an active member of the Youthworks community
• Demonstrate continual commitment to Youthworks' Mission
• Work consistently with the values and ethos of Youthworks as a Christian employer

Essential

• • 1–2 years of Salesforce administration or CRM support experience.
• Familiarity with user management, reports and dashboards, and data operations.
• Hands-on experience with Salesforce configuration (objects, fields, layouts, validation rules).
• Understanding of Salesforce automation tools (flows, workflows, process builder).
• Basic knowledge of data loader and import/export tools.
• Strong problem-solving skills with high attention to detail.
• Good communication skills, able to support and train end users.
• Collaborative mindset and eagerness to learn in a small-team environment
• An ability to work to set deadlines
• Flexible, collaborative, proactive and innovative
• Excellent personal presentation
• Excellent organisational and time management skills with the ability to be flexible to reflect changes in priority
• Computer literacy in Microsoft Office applications
• A systematic and focused approach to tasks with a strong attention to detail
• An ability to work with a wide range of employees to achieve effective outcomes
• A strong work ethos
• Commitment to personal ongoing learning
• Personal Christian faith and willingness to work within an Anglican organisation
• Commitment to work with Youthworks mission
• Verified and Cleared NSW Working With Children Check number for paid employment

• • Personal Christian faith with active involvement in a local church and willingness to work within an Anglican organisation.
• Commitment to Youthworks' mission.
• Salesforce Administrator Certification (ADM-201) or working towards certification.
• Experience with Nonprofit Success Pack (NPSP) (highly advantageous but not essential).
• Prior experience in the non-profit sector.
• Strong Excel/spreadsheet skills.
• Familiarity with integrations or APIs (advantage but not required).