Desktop Engineer Onsite Support

1 week ago

Sydney, New South Wales, Australia Capgemini Full time $104,000 - $130,878 per year

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

  • Level 1 Service Desk engineer role.
  • Provide immediate access to walk-up end users for hardware and software support - Follow all documented procedures for resolution and escalation of incidents
  • Retain ownership of Customer issues until resolved, escalated or accepted by another individual
  • Provide Authorized Users with required support for how-to questions and other IT-related questions
  • Ensure the asset register is maintained and accurate at all times
  • Provide reports including the number of interactions & the number of resolved interactions
  • Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT
  • Adhere to Service Level Agreement response and resolution time requirements
  • Ensure all unresolved issues are escalated via the appropriate escalations path in a timely manner
  • Comply with Customer and Capgemini change management policy and processes

Your Profile

  • Minimum 2 years experience with troubleshooting end user issues in a corporate environment.
  • Printer & Audio visual support experience -
    Crestron device management expereince highly regarded.
  • ITIL v3 MCITP/MCTS and/or relevant technical qualifications highly regarded.

What you'll love about working here

  • You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.

  • We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.

  • At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.

  • We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called 'Celebrate'.

Apply today

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

  • Desktop Engineer

    1 week ago

    Sydney, New South Wales, Australia VIS Global Pty Ltd Full time $90,000 - $120,000 per year

    Role: AUS | Desktop EngineerLocation: SydneyContract Duration- 15 DaysThe purpose of the Desktop engineer role is to provide onsite and remote desktop support by responding to and resolving incidents and service requests whilst maintaining a high level of customer satisfaction and investigate diagnose and resolve hardware and software faults related to...

  • Desktop Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Brennan Full time

    Brennan. Where true performance thrives.At Brennan, we believe thathowtechnology is delivered is every bit as important aswhatthe technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by ourTrue Performance System- a way of working...

  • Desktop Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Brennan IT Full time

    Brennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by our True Performance System – a way of...

  • Desktop Support Engineer

    7 days ago

    Sydney, New South Wales, Australia Datacom Full time $60,000 - $120,000 per year

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why)This is an onsite role in Sydney working as a Desktop Support Engineer, where you will be responsible for the provision of all aspects of...

  • Desktop Support Engineer

    1 week ago

    Sydney, New South Wales, Australia Datacom Connect Full time $90,000 - $120,000 per year

    Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why)This is an onsite role in Sydney working as a Desktop Support Engineer, where you will be responsible for the provision of all aspects of...

  • Desktop Support Engineer

    3 days ago

    Sydney, New South Wales, Australia Blupace Tech Full time $60,000 - $90,000 per year

    Why join us?BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data &...

  • Desktop Support Specialist – Full Time, Onsite

    2 weeks ago

    Sydney, New South Wales, Australia BLUEBOX GLOBAL PTY LTD Full time $90,000 - $120,000 per year

    About the RoleWe are seeking a proactive and customer-focused Desktop Support Specialist to join our team in Sydney. This is a full-time, onsite role providing hands-on IT support to end-users across Windows and macOS environments. You will be responsible for troubleshooting, onboarding new staff, and ensuring end-users have a smooth technology experience...

  • Desktop Engineer

    2 days ago

    Sydney, New South Wales, Australia W Solutions Co Full time $60,000 - $120,000 per year

    Our client is one of the biggest retail brands in the world and they are looking for a Desktop Engineer to provide Level 1 and some Level 2 support across MS/Windows technologies and environments. You will be providing support across hardware and software over the phone, via email and face to face.This is a contract position looking to start immediately for...

  • Computer Desktop Engineer

    5 days ago

    Sydney, New South Wales, Australia eHealth NSW Full time $80,000 - $144,000 per year

    Computer Desktop Engineer (Health Manager Level 3)Permanent Full-TimeOpportunity to work from our modern offices in Chatswood and Olympic ParkIn-office presence with hybrid flexibility for work-life balanceAttractive salary, up to $144, % Super + 17.5% annual leave loadingIncrease your take home pay with salary packaging, meal allowance, fitness passport and...

  • Desktop Support/Service Desk Engineer

    5 days ago

    Sydney, New South Wales, Australia Net2Source (N2S) Full time $60,000 - $120,000 per year

    Net2Source Inc.is aGlobal Workforce Solutions Company, headquartered in New Brunswick, NJ with its local offices in Texas, California, Florida, Illinois, Colorado and Michigan and its global operations in Canada, UK, Europe, UAE, Malaysia, Australia, China, Singapore, and India. Net2Source offers a wide gamut of consulting solutions customized to specific...