Senior Claims Manager

Job title: Senior Claims Manager

Location: Sydney – Hybrid working arrangement

Duration: Permanent

Job type: Full-time

Avant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years.

Avant Mutual is looking for a Senior Claims Manager to join our civil claims team on a permanent, full-time basis. This role will report directly to the Claims Team Manager. In addition to applicants from an MDO background, this role would be perfect for a practising solicitor who is looking to step away from billable hours and looking for work-life balance. Consideration would be given to 4 days per week for the right applicant.

The key responsibilities include:

• Managing a large portfolio of complex litigated civil claims;
• Providing support and guidance to members throughout the claims process;
• Proactively formulating claims management strategies to achieve the best possible outcomes for our members;
• Providing evidence-based settlement and reserve proposals with reference to breach, causation and quantum.
• Providing guidance and advice to claims manager colleagues;
• Partnering with Solicitors in the support of our members throughout the claim lifecycle;
• Reviewing and confirming indemnity decisions;
• Contributing to Avant's claims services including special projects.

To be successful in this role you will have:

• Tertiary qualifications in law or health;
• Solicitors with a valid practising certificate will be highly regarded;
• At least 5 years' experience in medical negligence claims, either in insurance claims management or law firm environments;
• Strong understanding of current health and insurance legislation;
• Strong understanding of breach, causation and quantum principles.
• Demonstrated expertise in assessing damages in medical negligence claims;
• Strategic insight and commercial acumen;
• Independent thinking and the ability to formulate settlement and reserve proposals based on evidence-based analysis;
• Strong time management skills;
• Excellent communication and relationship building skills;
• Proven ability to work in an electronic document management system; and
• Strong relationship building and negotiation skills.

Why work at Avant?

• At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.
• We value our people by offering an inclusive workplace with a diverse range of benefits, flexible working options, career development, and internal mobility opportunities. Our flexible working arrangements are designed to enable genuine work-life balance.
• Your development is our priority, and we have a variety of learning and development programs that will support you in your career.
• We offer support to our people via Employee Assistance Program (EAP), Health and Wellbeing programs, Tertiary Education Sponsorship and Support.
• We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others.

Avant now represents 95,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.

As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.

For further information please contact Lisa Craddock, Talent Acquisition Business Partner on

Equal Opportunity Employer

Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals.

We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.

Our inclusive workplace is somewhere everyone can succeed.

Ready to join us? If you're passionate about supporting Australia's healthcare professionals, we'd love to hear from you. If you require any adjustments during the recruitment process, please don't hesitate to contact us