Senior Claims Officer

Job Description

• Challenge yourself to make an impact in this exciting role and unlock new opportunities to grow and diversify your career
• Together we will drive positive business outcomes
• Fixed Term opportunity based at our Mascot Campus

Today, we're busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry. We've always been pioneers, and we're proud to see that spirit in our people. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

The
Senior Claims Officer
position is part of a centralised national support service that is responsible for the end-to-end management of a portfolio of complex NSW workers compensation claims with the aim of supporting our employees through their recovery and return to work. You will manage a wide-range portfolio of claims as well as review and assess workers compensation claims in accordance with NSW Workers Compensation legislation, standards of practice, make liability decisions on claims and treatment.

This role will be responsible for effective claims and injury management strategies. You will influence, motivate and strive to deliver exceptional claims management outcomes, educating and assisting employees and business managers on workers' compensation. You will lead case reviews and assist with the development of claims management strategies on all open claims.

You'll have –

• Higher School certificate or equivalent
• Broad Workers Compensation Claims Management experience essential
• Workers Compensation Self-Insurance experience preferable
• Working knowledge of NSW legislative workers compensation framework & timeframes
• Ability to manage complex workers compensation issues/procedures
• Strong skills in identification and management of barriers and strategies associated with person centric injury and claims management
• Expert skills and knowledge in the identification and management of complex barriers and strategies withing the technical requirements of workers compensation.
• Expert knowledge of PIAWE legislation, regulation and Standards of Practice
• Expert knowledge in processing of Workers Compensation Weekly Benefits
• Excellent verbal and written communication skills
• Well-developed computer skills including knowledge of Microsoft Office products
• Strong and effective interpersonal skills with the ability to build constructive and effective working relationships
• Evidence of high-level attention to accuracy and detail
• Must maintain confidentiality of information

Why Qantas?
You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
• You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: Monday 17th November 2025
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.