IT Support Technician

2 weeks ago

Sydney, New South Wales, Australia Real Dairy Australia Pty Ltd Full time $90,000 - $120,000 per year

Real Dairy Australia (RDA) is an Australian owned business with locations and manufacturing facilities throughout Australia (Queensland, NSW, Victoria) with the head office located at Greenacre. RDA is a world class supplier of dairy-based products, services and solutions to the retail, foodservice and food ingredients markets.

Are you passionate about maintaining the highest standards of IT Service? Do you thrive in a dynamic environment and have a keen eye for detail? If so, we have an exciting opportunity for you to join our growing IT Team as the IT Support Technician.

The Role

You will collaborate and partner across all areas of our business to provide daily support to multiple sites.

This is a hands-on role, you will roll your sleeves up, and get involved at all levels.

Responsibilities includes, but is not limited to;

  • Provide level 1, 2 and some level 3 support to end users within a Microsoft environment
  • Monitoring and updating the help desk system
  • Support user onboarding and offboarding
  • Resolving queries over the phone, remotely and on-site
  • Troubleshooting and escalating end user IT requests
  • Support desktops, laptops, printers, mobiles, tablets and warehouse equipment
  • Install, maintain, and decommission end-user hardware and software, liaising with suppliers and technology partners as needed.
  • Provide orientation and guidance to users on how to operate computer equipment
  • Complete troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintain user organisational records
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Maintain IT asset records, ensuring accurate tracking of company equipment.
  • Manage user training platforms managing campaigns and reporting
  • Provide documentation and assist in developing knowledge bases for common issues
  • After hour support may be required on Ad-Hoc basis

Qualifications, Knowledge & Experience:

Must have:

  • Strong experience on MS 365 office suite, MS Intune and defender.
  • Tertiary qualifications in any relevant course are an advantage
  • Demonstrated initiative and willingness to learn.
  • Strong written and verbal Communication skills, with the ability to adjust communication style according to needs/knowledge of others
  • Ability to work autonomously and in a team environment
  • Ability to handle pressure and ambiguity.
  • Minium 5 years 'experience with strong computer skills and experience with various technology
  • Current drivers' licence (Regular travel is required)
  • Permanent Resident and/or Australian Citizen
  • Able to travel interstate

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