IT Support Technician

2 weeks ago

Sydney, New South Wales, Australia ARCQ Talent Full time $60,000 - $80,000 per year

We're partnering with a long-standing tech business that's expanding its IT support and managed services capability. They've built a positive, family-friendly culture and are now looking for an
IT Support Technician
to join their team.

The Role
This is a hands-on position combining
Help Desk support, printer/driver troubleshooting, and internal IT system administration.
You'll be the first point of contact for customers, resolving issues across IT and print environments while keeping internal systems humming.

Day-to-day:

  • Provide
    Level 1-2 IT support
    (printers, Office 365, networking, hardware).
  • Handle
    break/fix
    : remote installs, drivers, scan-to-email/folder.
  • Manage
    internal IT systems
    : accounts, group policies, VOIP, servers, NAS.
  • Escalate to engineers/vendors when onsite fixes are needed.
  • Support future MSP clients as their system admin.
  • Lend a hand with warehouse/ops tasks (parts distribution, stock control).

What We're Looking For:

  • Experience in
    Help Desk / IT support
    (Level 1-2).
  • Exposure to
    Managed Print Services
    (ideal, not essential).
  • Confident with Microsoft 365, networking basics, and hardware troubleshooting.
  • Strong communication skills + customer service mindset.
  • Based within a reasonable commute of Matraville, NSW.

Why Apply?

  • Family-oriented, secure work environment.
  • Career development as the MSP side of the business grows.
  • Onsite role - only 5 minutes from the beach

Applicants must hold Australian Permanent Residency / full working rights and a valid driver's licence.

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