Customer Service Officer

4 days ago


Thebarton SA, Australia En3rgy Solutions Full time $40,000 - $60,000 per year

New Opportunities for Customer Service Officers looking to work in a fun outbound call centre work environment with excellent hours, commission/bonuses and progression opportunities.

· Starting base salary Super bonus

· Permanent part time 30hrs minimum per week base

· Flexible working hours – inner city call centre

· Hours: Monday to Friday between 10am – 6pm

Key Responsibilities:

  • Making outbound calls, gathering necessary information and informing customers of marketplace options and taking appropriate actions.

  • Customer Re-engagement contacting people previously engaged with our business (warm calling).

  • Perform administrative tasks to support high-quality service delivery.

  • Maintain customer satisfaction through effective communication.

  • Handle customer data confidentially and responsibly.

  • Keep accurate records and update databases within our systems

Qualifications:


• Strong verbal and written communication skills.


• Positive, Hardworking and fluent in English


• Experience with 3CX phone system or similar


• High level of professionalism with problem-solving abilities.


• Resilience, adaptability, and a proactive approach.


• Strong email etiquette and proficiency in Microsoft Office.

We are looking for people who are looking to join the industry, as well as proven performers looking to join our industry leading organisation.

Important Information:


• To be eligible for this role, you must be an Australian citizen or hold permanent residency


• All successful applicants will be required to undergo a criminal history check



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