Customer Experience Consultant

4 days ago

Bowen Hills, Queensland, Australia Blue Bungalow Full time $45,000 - $65,000 per year

Blue Bungalow is a lifestyle brand built on creativity, care and connection, with a distinctive energy that women recognise and return to. What sets Blue Bungalow apart is our spirit: entrepreneurial, fast-moving, and unapologetically creative. We listen closely, move with agility, and bring fresh ideas to life quickly and always with purpose and thought. Our customers describe the brand as personal, uplifting, and distinctly different; they come to us not just for clothes, but for the reassurance and enjoyment that comes with feeling understood. We are committed to seamless, considered experiences online, in-store, and everywhere in between, that leave women feeling more confident and supported than when they arrived.

About the Role

At Blue Bungalow, our Customer Experience Team is at the heart of everything we do. As a Customer Service Representative, you'll help create exceptional experiences for our online community - from answering enquiries and offering styling advice to ensuring every interaction is smooth, friendly, and personal. You'll play a key role in delivering the warm, genuine service and meaningful connections that Blue Bungalow is known for.

Flexible hours: 30-38hrs p/week, worked across 8.00am - 5.00pm, Mon-Fri

Duties and responsibilities include:

  • Delivering efficient, friendly, and personalised responses to a wide range of enquiries across phones, email, live chat, and social media.
  • Providing styling and sizing advice to help customers find the perfect fit and feel confident in their purchase.
  • Updating customer profiles - including addresses, amending orders, facilitating returns, and efficiently processing new orders.

About You

We are looking for a vibrant, customer-focused fashion enthusiast who genuinely enjoys creating exceptional customer experiences. You thrive on delivering interactions that go above and beyond, and you're a collaborative team player who flourishes in a fast-paced, dynamic, and beautiful Head Office environment.

To be a great fit for this role, you will have:

  • Previous experience in a customer service or contact centre environment.
  • Tech-savvy skills, with experience in Gorgias highly regarded.
  • Excellent communication skills, both over the phone and in writing, with a genuine desire to exceed customer expectations.
  • A passion for styling and fashion, ideally supported by experience in fashion retail.

Why Work at Blue Bungalow?

At Blue Bungalow we celebrate women of all body shapes and sizes, encouraging them to feel beautiful and confident no matter their age. This is why we are committed to delivering an unmatched level of service that reflects our appreciation for each and every person who chooses our brand. You will be working with people who thrive in a supportive workplace that encourages curiosity, initiative, personal development and career progression. The culture at Blue Bungalow is fun, but not unprofessional, ever-changing, but not disorganised.  We move fast and need our team to move fast with us.

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