Customer Service

17 hours ago

Bowen Hills, Queensland, Australia Private Advertiser Full time $60,000 - $80,000 per year

The Opportunity We're a forward-thinking Fintech & Education Provider. We're seeking multiple Customer Success and Training Specialists to join our vibrant team. Work onsite in our Bowen Hills or Teneriffe offices Monday to Friday, 8:30 am to 5:00 pm, promoting collaboration while supporting a cutting-edge digital learning platform.

The Role As a Customer Success and Training Specialist, your responsibilities will include:

  • Responding to and managing phone and email enquiries with care and accuracy.
  • Engaging comfortably with students and prospective learners, identifying their needs and providing tailored support.
  • Leveraging your industry experience to guide and assist learners.
  • Helping resolve issues on first contact to minimise follow-ups.
  • Sharing insights to enhance team processes and service delivery.

Requirements We offer online courses across innovative fields, and experience in one (or more) of the following areas is required:

  • Certificate III in AI
  • Certificate III in Blockchain Technology
  • RG146 highly sought after or experience dealing with financial services, including AML/KYC

Additional qualifications:

  • Excellent phone manner and sales/customer service experience.
  • Ability to think on your feet and solve problems efficiently.
  • A keen interest in emerging technologies is advantageous—free enrolment into Certificate III in AI and Certificate III in Blockchain Technology will be provided to successful candidates

What We Offer

  • Career Growth: Numerous opportunities to progress within the organisation.
  • Work Environment: A supportive culture with minimal oversight and independence.
  • Social Events: Participate in enjoyable and engaging team activities.
  • Convenient Location: Based in Bowen Hills or Teneriffe, QLD.

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