Service Desk Consultant

2 days ago

Bowen Hills, Queensland, Australia Insite Communications Full time $60,000 - $80,000 per year

ABOUT US

At Insite Communications we are driven to helping our customers to grow their businesses and help them achieve their digital future. With our HQ in beautiful Brisbane, we are a small but mighty group all working as one team providing mobility and network telecommunications solutions. Every day since our inception in 2010 we continue to focus on bringing together PEOPLE+ TECHNOLOGY.

ABOUT THE ROLE

Our Insite Service Desk Consultants are where the 'rubber hits the road' for our customers' experience. We are responsible for the management and provision of service requests for some of Autsralia's most trusted banks, institutions and government departments. Every day is different, so you will have the opportunity to demonstrate your expertise and provide a range of support to our customers and the wider team to ensure smooth operations.

This role contributes to building and maintaining value in the delivery of Insite's Managed and Professional services. As a Gold Partner with Telstra and working towards being recognised as a Cisco Premium Integrator, our Service Desk Consultants have the opportunity to work with everchanging technology. Every team member has impact on longer-term service delivery and process improvements to empower Insite and our customers to Thrive and Grow into the Future.

Your responsibilities will include:

  • Inbound and outbound communication with customer via phone and email
  • Processing service requests through a ticketing system/CRM in accordance to our SLA's
  • Fulfilment of hardware and service orders efficiently and timely
  • Order processing of new mobile, voice and data connections
  • Coordinating third parties to attend site for equipment installation and/or troubleshooting
  • Provide remote troubleshooting support for fixed line and internet issues
  • Completing a number of Telstra orders including sim replacements, mobile plan changes, fixed line and internet orders
  • Provide service in line with SLA's
  • Initiating troubleshooting with end users for Network, Telephony and Mobile faults
  • Operating out of a CRM system where all customer communication will be recorded by creating or updating tickets

ABOUT YOU

If you are someone who is excited to solve problems and driven to help our customers achieve their business goals, then this is the role for you. Our values are important to us, so first and foremost we are looking for people who believe in:

We are one team

We are bold and ambitious

We invent

We serve

It would also be helpful to have:

Experience within telecommunications; specifically, Telstra

Be highly motivated and committed to proving a great customer experience

Strong attention to detail

Exceptional communication skills

A desire to learn and grow professionally

Work in alignment with ITIL and ISO 27001 Security frameworks

Strong computer skills

PERKS AND BENEFITS

We are a very fast paced work environment, but we always make time to have fun. We make sure to incorporate flexibility every way we can.

We look after you so you can look after our customers. We have number of Wellness initiatives including a health and wellness rebate every year and an awesome reward and recognition programme. We even make sure you never have to work on your birthday as we have an extra birthday day off.

Diversity and inclusivity are in our DNA. Your family is important, including your fur-family. We are pet obsessed, and hope you are too.

We have onsite parking at our fully fitted out office, complete with coffee machine & great, great coffee.

If all this sounds like the place for you, then please apply via the Apply Now button

  • Front Desk Receptionist – Aged Care

    2 weeks ago

    Sunnybank Hills, Queensland, Australia Sunny Care Home Services Full time $60,000 - $90,000 per year

    About UsSunnycare ) is one of Queensland's largest aged care and NDIS providers, delivering both residential and in-home care services.Our multicultural team is dedicated to bringing sunshine to the lives of our clients through personalised care that promotes independence, dignity and community connection.About the RoleWe are seeking a friendly and...

  • Technical Field Engineer

    1 week ago

    Bowen Hills, Queensland, Australia St Vincent's Health Australia Full time $60,000 - $90,000 per year

    Job Description:Role title:  Technical Field EngineerRole type:  11-month Fixed Term, Full TimeDepartment and location: Digital & Technology team.  Brisbane Group Office, Bowen HillsBetter and fairer care.  Always.We are St Vincent's Health Australia, Australia's largest not-for-profit provider of health and aged care services.  Founded by The Sisters...

  • People & Culture Business Partner

    2 hours ago

    Bowen Hills, Queensland, Australia Michael Page Full time $140,000 - $170,000 per year

    This is a unique opportunity to lead both operational and strategic HR initiatives in a values-driven, impact-focused organisation.Client DetailsEcosure is one of Australia's leading environmental consultancies, committed to protecting and restoring ecosystems globally. By 2030, our goal is to improve 100 million hectares and 1000 islands. We deliver...

  • Principal Electrical Engineer

    2 weeks ago

    Bowen Hills, Queensland, Australia AECOM Full time $150,000 - $200,000 per year

    Company DescriptionWork with Us. Change the World.If you're looking for a job that you enjoy and that keeps you passionate and productive, AECOM is the place to be." William Leong, Workgroup Manager Transmission + DistributionCome and grow with us.AECOM's Energy practice across Australia and New Zealand comprises approximately 250 experts, offering a broad...

  • Senior Health and Safety Advisor, Queensland Health

    1 week ago

    Bowen Hills, Queensland, Australia Department of Health - Queensland Full time $90,000 - $120,000 per year

    Are you looking for a new adventure? Come join Human Resources as a Senior Health and Safety Advisor where you will build functional relationships within client groups and develop management and employee capability in line with strategic initiatives and operational priorities to assist client groups in achieving consistent work health and safety practices...

  • Buyers Associate

    2 weeks ago

    Bowen Hills, Queensland, Australia MSR Talent Full time $60,000 - $120,000 per year

    Our Client:Join a leading Buyers Agency and work alongside one of Brisbane's most respected property professionals. *The Benefits:* Work directly with a high-performing Buyers AgentOpportunity to fast-track into a Buyers Agent positionFull training and ongoing development providedFriendly and supportive Director who values growthLucrative commissions and...

  • Medical Administration

    2 days ago

    Bowen Hills, Queensland, Australia Fortus Health Group Full time $60,000 - $80,000 per year

    We have multiple full-time opportunities available for enthusiastic and organised Medical Administrative Assistants to join our dynamic team in Bowen Hills. You'll play a vital role in delivering exceptional patient experiences and supporting our busy clinical teams across specialist surgical and consulting practices.This is a fantastic opportunity for...

  • Manager Finance Business Partnering

    2 weeks ago

    Bowen Hills, Queensland, Australia Department of Health - Queensland Full time $80,000 - $120,000 per year

    What you'll doFixed term temporary full time opportunity to lead the delivery of high-quality management accounting, reporting, monitoring, analysis, and financial advice in a Public Sector and semi-commercial environment.About youWe are searching for someone who:Has experience as a management accountant with extensive expertise in annual budgeting...

  • Preventive Health Counsellor

    1 week ago

    Bowen Hills, Queensland, Australia Department of Health - Queensland Full time $60,000 - $90,000 per year

    The roleContribute to the effective operation of Preventive Health virtual care services (Quitline and Way to Wellness) by providing counselling, information, education, referral, and advice to people who contact, or are referred to, services that promote behavioural change.The Preventive Health Counsellors in the Health Contact Centre report to the Manager,...

  • Principal Data Analyst, Queensland Health

    1 week ago

    Bowen Hills, Queensland, Australia Department of Health - Queensland Full time $80,000 - $120,000 per year

    Join a team like no other with career support to take you further We are looking for a Principal Data Analyst to join our team in Bowen Hills.As the Principal Data Analyst, you will support the critical deliverables of the Data Quality and Assurance team, undertaking data reporting to facilitate informed and effective procurement decision-making. You will...