Product Support Advisor

2 days ago

Mount Thorley New South Wales, Australia Liebherr Australia Pty Ltd Full time $80,000 - $120,000 per year

Liebherr Mining is seeking an experienced Product Support Advisor to join our team at Mangoola. DIDO 4 days a week with your own Ute

Ideal for those living local to Muswellbrook area or able to DIDO.

In this role, you'll provide field and technical support to our customers, ensuring their Liebherr excavators operate at peak performance. You'll be a problem-solver, a skilled technician, and a trusted advisor, collaborating with customers and colleagues to keep their operations running smoothly.

Key Responsibilities
  • Diagnose and repair electrical, mechanical, and hydraulic faults on Liebherr excavators (various models including R9350, R9400, R996/B & R9800)
  • Assist with major and minor services to site machines.
  • Manage warranty jobs and support with site claim submissions.
  • Conduct machine health assessments and generate comprehensive reports.
  • Maintain accurate documentation (timesheets, maintenance requests, site-specific reports).
  • Promote Liebherr as a solutions provider, exceeding customer expectations.
  • Ensure clear communication with customers, & internal stakeholders, keeping them informed of all relevant information.
  • Collaborate effectively with supervisors and tradespeople.
  • Coach and mentor Liebherr and customer technicians.
About you
  • Trade Qualified - Certificate III in Mobile Plant Technology (AUR or equivalent.
  • Demonstrated experience and expertise with Liebherr excavators or similar equipment is highly regarded.
  • Exceptional diagnostic and fault-finding skills.
  • Strong customer support experience.
  • Excellent communication and interpersonal skills.
  • Self-motivated with a commitment to quality execution.
  • A current driver's license.

Additional Qualifications (Highly Regarded):

  • Additional Low Voltage Training
  • MDG25 certification
  • Working at Heights certification
  • Certificate IV Engineering (Fluid Power)
Benefits

At Liebherr-Australia, we're committed to looking after you, with some great benefits including:

  • A culture of reward, recognition and celebration
  • Paid Parental Leave | Bonus Leave | Purchase Leave | Early Access to LSL
  • Corporate Health Insurance | Novated Lease | Travel Club
  • Liebherr One Hub – Employee discount portal for great savings
  • Financial stability | annual reviews | service & manager rewards | career progression
  • Training programs and opportunities to ensure your continued growth
  • Soft skills and Leadership training programs

Diversity, Inclusion and Culture

Diversity and inclusion sit at the heart of the Liebherr Group's Core Values.  We are committed to building a workforce that is representative of the communities in which we live, work, and operate.  Our culture thrives on mutual respect, teamwork, and diversity of thought in the workplace.

We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.

How to Apply

Follow the Apply links.

No agencies or third parties please.

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